Embedded Files
I. Workforce Management System
I. Workforce Management System
II. Sample Transaction Records Guide
II. Sample Transaction Records Guide
III. Merchant Partner Commission Guide
III. Merchant Partner Commission Guide
IV. Merchant Partner General Information Sheet
IV. Merchant Partner General Information Sheet
V. Spasify Client Bookings, Reservations, and Inquiries (SOPs and Workflow)
V. Spasify Client Bookings, Reservations, and Inquiries (SOPs and Workflow)
Spasify Basic Call Center Spiel Guide (Greetings, Call-Back, Hold, Un-Hold, Transfer, and Closing Remarks) Service Dialogue Over the Phone, Chat, or Email
Spasify Basic Call Center Spiel Guide (Greetings, Call-Back, Hold, Un-Hold, Transfer, and Closing Remarks) Service Dialogue Over the Phone, Chat, or Email
1. π Opening Greetings (Intro)
1. π Opening Greetings (Intro)
Reservations: βThank you for calling Spasify Hello, good morning/afternoon/evening! This is [Your Name] speaking, how may I help you?β
2. π Inquiry or Complaint (Long Hold)Β
2. π Inquiry or Complaint (Long Hold)Β
Reservations: βYes, Sir/Mam [Client Name], I will check on the status of your complaint/query.β
Client: Okay.
Reservations: βSir/Mam [Client Name], can I put you on hold for a minute or two while I exhaust my resources or would you prefer me to call you back in a few minutes with an answer?β
Client: Okay.
3. π Call Back (Returning the Call)
3. π Call Back (Returning the Call)
Reservations: βSir/Mam [Client Name], this is [Your Name] calling from Spasify, sorry we missed your call, how can we help you today?β
Client: Great, thanks for calling me back.
4. π Hold the Call (Exhaust Resources)
4. π Hold the Call (Exhaust Resources)
Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I exhaust my resources?"
Client: Okay.
Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."
Client: Okay.
5. π Hold the Call (Check Availability)
5. π Hold the Call (Check Availability)
Reservations: "Sir/Mam [Client Name] can I hold you for a minute or two, while I confirm the availability of our Service Providers?"
Client: Okay.
Reservations: "Okay Sir/Mam [Client Name] please hold, and stay on the line."
Client: Okay.
6. π Unhold the Call (Inform Positive Response)
6. π Unhold the Call (Inform Positive Response)
Reservations: "Sir/Mam [Client Name] thank you for patiently waiting."
Client: Okay.
Reservations: "Your requested time slot is available, but, in order for me to create your booking please supply me with the following information."
Client: Okay.
7. π Unhold the Call (Inform Negative Response)
7. π Unhold the Call (Inform Negative Response)
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting."
Client: Okay.
Reservations: "I do apologize, but your requested time slot is not available, our next available time slot is at [State your Next Available TS]
Client: Okay.
8. π Transfer the Call (Inform)
8. π Transfer the Call (Inform)
Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I transfer your call to the concerned department or to the next available specialist?β
Client: Okay.
Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."
Client: Okay.
9. π Closing Remarks (Extro)
9. π Closing Remarks (Extro)
Reservations: "Sir/Mam [Client Name] is there anything else that I can help you with?"
Client: All good, thank you.
Reservations: "Okay, Sir/Mam [Client Name] once again, this is [Your Name] thank you for choosing Spasify, and have a wonderful day!"
Client: Okay.
A. Spasify On-Site (Bookings & Reservations) Service Dialogue In Person
A. Spasify On-Site (Bookings & Reservations) Service Dialogue In Person
1. π Greetings (Stand Up)
1. π Greetings (Stand Up)
Reservations Specialist/OIC/Team Leader/Manager should always stand up and give courtesy to the Client.
β New Client(s)
Reservations: βGood morning/afternoon/evening Sir/Mam! Iβm [Your Name] Welcome to Spasify! How can I help you? Do you have any advance booking reservations?β OR
Client: Yes.
β Returning Client(s)
Reservations: βGood evening Sir/Mam! Iβm [Your Name] Welcome back to Spasify! How can I help you? Do you have any advance booking reservations?β
Client: Yes.
β If yes, ask for the Booking ID then validate it using your dedicated Spasify internal booking engine (Back-End).
Reservations: βSir/Mam! May I know your Booking ID please?β
Client: My Booking ID is ABCD-123456.
Reservations: "Sir/Mam thank you for providing the information, please take a moment while I confirm it."
Client: Okay.
Reservations: βSir/Mam! as per checking you have advance booking reservations with us for [No. of Pax] [Base Service] at [Time of Reservation].β
Client: Yes, that is correct.
β If none, proceed on asking the Client's requested Base Service and/or Service Provider, then proceed on verifying if the Client is an active Spasify VIP Member and already has an existing or previous Client Intake Form record.
2. π Membership (On-Site Bookings & Reservations Only)
2. π Membership (On-Site Bookings & Reservations Only)
Reservations: βSir/Mam are you an active Spasify VIP Member?β
Client: Yes.
Reservations: βSir/Mam may I have your VIP Membership Card together with your valid ID please?β
Client: Here's my card and ID.
β If the client doesn't have the card, ask for a valid ID instead, then ask for the Client's Complete Name and the corresponding Spasify VIP Membership Type, and Card (Number) then, validate it using Spasify VIP Membership Responses in CMD.
Reservations: βSir/Mam may I have your Complete Name, Membership Type, and (4) Digit Card Number if there's any?β
Client: My Complete Name is John Doe, I have a Gold VIP Membership, and my (4) Digit Card Number is 1234.
Reservations: "Sir/Mam thank you for providing the information, please take a moment while I confirm it."
Client: Okay.
Reservations: "Sir/Mam, as per checking your membership appears Active, and Valid in our system."
β if not, offer and discuss Spasify VIP Membership Program. If the Membership has already expired inform the Client immediately, then ask the Client if he wants to renew or to upgrade the VIP membership. Then, proceed to Step 3. Client Intake Form (Client Assessment).
Reservations: "Sir/Mam, as per checking your membership appears that it has already expired, would you like to renew it?"
β if the client wants to renew the membership, process the renewal using the POS (Point of Sale) system to punch and record the sale, then enroll it using Membership Sign Up Form.
Client: How can I renew and purchase my VIP Membership?
Reservations: "Sir/Mam, I will process it now."
Client: Okay.
3. π Client Intake Form (Client Assessment)
3. π Client Intake Form (Client Assessment)
Reservations: βSir/Mam! Do you have a previous Client Intake Form Record?β
Client: I think so, could you please check it for me?
Reservations: "Sir/Mam thank you for providing the information, please take a moment while I confirm it."
Client: Okay.
β If the Client has an existing Spasify Client Intake Form Record validate it in the Spasify Client Intake Form Responses using your dedicated Spasify CMD then, proceed on confirming the availability of our Service Provider then, get other vital Client's booking request details.
β Afterward, inform the next available Service Provider that there is an awaiting Client with an existing Client Intake Form record, then, instruct the Service Provider to check and provide you the Client's Vital Sign (Blood Pressure), Client's Name, Blood Pressure Reading and assigned "Room Queuing Number".
β If the Client doesn't have an existing Spasify Client Intake Form Record kindly note it then, inform the Service Provider later to check Client's Vital Sign (Blood Pressure) and to conduct Client Assessment (Visual, Palpation, ROMA, and Sensory) and record it using Offline or Online Client Intake and Waiver Form.
Then, proceed on confirming the availability of our Service Provider then, get other Client's vital booking request details.
4. βοΈ Availability Confirmation (ISP and Services)
4. βοΈ Availability Confirmation (ISP and Services)
Reservations: "Sir/Mam please take a moment while I confirm the availability of our Service Providers?"
Client: Okay.
β If there is no available Service Provider for the Client's requested time of booking, ask the Client politely if he is willing to wait then, offer your available time-slots or;
β If there is an available Service Provider for the Client's requested time of booking, inform the Client immediately then, ask the Client's desired Base Massage Service, Add-On Spa Services or Package Service then, explain the differences for each service including the Health Benefits.
Reservations: "Sir/Mam we have the available Service Provider based on your requested time of booking, what services would you like to avail?
Client: I would like to have [Service] for [Duration].
5. π³ Payment Method (Cash or Credit Card)
5. π³ Payment Method (Cash or Credit Card)
β Once the Client informs you about his desired service, ask the Client politely if the payment is Cash or Credit Card then, inform him of the total requested service fee.
Reservations: "Sir/Mam are you going to pay in Cash or Credit Card?"Β
Client: Cash.
Reservations: "Sir/Mam that would be "P600.00" or the "Total Requested Service Fee"Β
Client: Okay.
β If the Client chooses to pay using Credit Card, process the booking immediately, then, inform the Client about the online payment process.
Reservations: "Sir/Mam your booking request is well noted, you should receive SMS and Email Notification including the payment link to settle the full payment online, using your Debit, Credit, GCash or PayPal Account."Β
Client: Okay.
β Collect the Client's 100% full payment of the total requested services accordingly.
β Give the Client Surgical Mask and inform that as part of Spasify's Standard Operating Procedure we encourage all Clients to wear a mask for their own Health and Safety.
β Give the Clientβs βRoom Queuing Numberβ, then inform to hand it over to the attending Service Provider.
β Then, ask the Client if he wants to have a glass of water.
Reservations: "Sir/Mam would you like to have some water? Is it warm or cold?"
Client: Yes please, warm is okay.
β If yes,Β ask for the next available Service Provider to serve a glass of water for the Client. While waiting for the water to be served ask the Client to sit down first while waiting for the Service Provider.
Reservations: "Sir/Mam please take a sit the next available Service Provider shall attend you shortly."
Client: Okay.
β Then inform the next available Service Provider that there is an awaiting Client with an existing Client Intake Form record, then, instruct the Service Provider to check and provide you the Client's Vital Sign (Blood Pressure), Client's Name, Blood Pressure Reading, and assigned "Room Queuing Number".
β If none, inform the Service Provider later to check Client's Vital Sign (Blood Pressure) then conduct Client Assessment (Visual, Palpation, ROMA, and Sensory) and record it using Offline or Online Client Intake and Waiver Form.
6. π Log (Job Order Log Sheet)
6. π Log (Job Order Log Sheet)
β Fill out the "Offline Job Order Log Sheet based on the Client Intake Form record then, submit it to the "Online Job Order Log Sheetβ.
β After Client Assessment, the Service Provider will then ask the Client to proceed in the Foot Wash Area.
β After foot wash and returning back the basin, the service provider will ask you for the massage kit based on the given βRoom Queuing Numberβ then, the Service Provider shall surrender his/her mobile phone. Service Sequence beginsβ¦
7. π Done Session (Review and Feedback)
7. π Done Session (Review and Feedback)
β Ask and remind the Service Provider to prepare the Client's preferred drink and hand the tip card. Then, ask for the Client's feedback.
Reservations: βHi Sir/Mam, Howβs your Spasify Experience (Massage/Other Service)? Please inform me if you have any suggestions in order to improve our service."
β If none, up-sell your Regular or VIP Membership Cards, Gift Cards, and/or Prepaid Massage Cards to the Client(s).
Reservations: βSir/Mam, you may want to take advantage to purchase Spasify VIP Membership Cards, Gift Cards and/or Prepaid Massage Cards."
β Then ask for the Client's Review and Feedback afterward give Spasify Business Card and inform that Spasify also offers, On-Demand Home, Hotel, or Office Massage and Spa Service.
Reservations: βSir/Mam, Spasify also offers, On-Demand Home, Hotel, or Office Massage and Spa Service Nationwide."
Reservations: "Sir/Mam if you like our service please write us a great review regarding your Spasify experience on our Facebook, Google, Yelp, or TripAdvisor Accounts."
Reservations: "Once again, Sir/Mam Iβm Your Name your Reservation Specialist/OIC/Team Leader/Manager for Today/Tonight, thank you for choosing Spasify, see you on your next visit!"
β Then, when the Client leaves the Spa, ask and remind the Service Provider again to perform MUR (Make-Up Room).
B. Spasify On-Demand (Bookings & Reservations) Service Dialogue In Person
B. Spasify On-Demand (Bookings & Reservations) Service Dialogue In Person
1. π Greetings (Stand Up)
1. π Greetings (Stand Up)
Reservations Specialist/OIC/Team Leader/Manager should always stand up and give courtesy to the Client.
β New Client(s)
Reservations: βGood morning/afternoon/evening Sir/Mam! Iβm [Your Name] Welcome to Spasify! How can I help you? Do you have any advance booking reservations?β OR
Client: None. But, I would like to make an On-Demand Home Service reservation for two (2) pax this afternoon, around 3PM.
β Returning Client(s)
Reservations: βGood evening Sir/Mam! Iβm [Your Name] Welcome back to Spasify! How can I help you? Do you have any advance booking reservations?β
Client: None. But, I would like to make an On-Demand Home Service reservation for two (2) pax this afternoon, around 3PM.
β If none, proceed on verifying if the Client already has an existing or previous Customer Account record.
2. π Customer Account Record (Booking Engine)
2. π Customer Account Record (Booking Engine)
Reservations: βSir/Mam do you have an existing Spasify Customer Account Record?β
β If the Client has an existing Spasify Customer Account Record validate it in the live Booking form using your dedicated Spasify Booking Engine (Back-End) then, proceed on confirming the availability of our Service Provider then, get other vital Client's booking details.
Client: I think so, could you please check it for me?
Reservations: βSir/Mam may I have your Complete Name please?βΒ
Client: My Complete Name is John Doe.Β
Reservations: "Sir/Mam thank you for providing the information, please take a moment while I confirm it."
Client: Okay.
Reservations: "Sir/Mam, as per checking you already have Spasify Customer Account Record in our system."
β If the Client doesn't have an existing Spasify Customer Account Record kindly note it, then get the Client's vital booking details, then create a new Customer Account Record later after confirming the availability of the Service provider.
Reservations: "Sir/Mam, as per checking your complete name doesn't appear in our system, but I will create one for you."
3. βοΈ Availability Confirmation (ISP and Services)
3. βοΈ Availability Confirmation (ISP and Services)
Reservations: "Sir/Mam please take a moment while I confirm the availability of our Service Providers?"
Client: Okay.
Reservations: "Thank you Sir/Mam"
Spasify On-Demand (Home, Hotel, or Office Service Requests)Β
β If there is no available Service Provider for the Client's requested time of booking, ask the Client politely if he is willing to wait then, offer your available time-slots or;
β If the requested time of booking is upfront, inform the Client that the requested time of booking is not available, then offer your next available time-slots.
β If there is an available Service Provider for the Client's requested time of booking, inform the Client immediately then, ask the Client's desired Base Massage Service, Add-On Spa Services, or Package Service then, explain the differences for each service including the Health Benefits then, proceed on creating the booking request.
Reservations: "Sir/Mam we have the available Service Provider based on your requested time of booking but, in order for me to create your booking please supply me the following information."
Client: Okay.
3.1. π Vital Booking Details
3.1. π Vital Booking Details
β Fill-out using Spasify Reservations Log Sheet
Reservations: "Sir/Mam may I have your/the;" (Repeat as Needed)
Valid Government ID (Scan or Take a Photo then, send to CRD)
Time and Date of Reservation
Number of Pax (Clients)
Services and Duration
Home, Hotel, or Office Complete Address (Spasify On-Demand)
House or Room Number (Spasify On-Demand)
Client's Complete Name
Email Address (Client)
Contact Number (Client)
β Then, repeat and confirm the Collected Vital Booking Information. Afterward, fill out the βReservation Log Sheetβ, then book the Client's request accordingly using Spasify Booking Engine (Back-End). Once the booking is created and you have already confirmed the Service Provider/Time-Slot availability, attribute the booking to the concerned AOM, Branch, Location, or Partner then, change the booking status immediately from "WAITING" to "ADD PARTNER ATTRIBUTION" to "ASSIGNMENT" then "AUTO ASSIGN/MANUALLY ASSIGN" the Service Provider in your Task Management Dashboard.
β Once the Service Provider Accepted/Acknowledged the task, the booking status will be automatically changed to "AWAITING PAYMENT" status.Β
β For Verified Regular Clients requesting for Cash Payment Transaction, change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ status.
4. π³ Payment Method (Cash or Credit Card)
4. π³ Payment Method (Cash or Credit Card)
β Ask the Client politely if the payment is Cash or Credit Card then, inform him of the total requested service fee.
Reservations: "Sir/Mam are you going to pay in Cash or Credit Card?"Β
Client: Cash.
Reservations: "Sir/Mam that would be "P600.00" or the "Total Requested Service Fee"Β
Client: Okay.
β If the Client chooses to pay using Credit Card, process the booking immediately, then, inform the Client about the online payment process.
Reservations: "Sir/Mam your booking request is well noted, you should receive SMS and Email Notification including the payment link to settle the full payment online, using your Debit, Credit, GCash or PayPal Account."Β
Client: Okay.
β Collect the Client's 100% full payment of the total requested services accordingly.
β Inform the Client to ready 15 minutes prior to the intended time of booking then, explain reservations and cancellation policy.
Spasify On-Demand (Home, Hotel, or Office Service Requests)Β
Reservations: "Sir/Mam just a gentle reminder there will be no cancellation two (2) minutes after the booking has been created, especially when the Service Provider is In-Transit or Has Arrived in your requested location."
Client: Okay.
Reservations: "Sir/Mam to learn more please visit our Reservation and Cancellation Policy that can be found in your booking invoice or via our WebApp, thank you."
Client: Okay.
5. π³ Extro (Confirmation)
5. π³ Extro (Confirmation)
Reservations: "Sir/Mam is there anything else that I can help you with?"
Client: All good, thank you.
Reservations: "Okay, Sir/Mam thank you for choosing Spasify, have a wonderful day!"
Client: Okay.
β Once the booking is already PAID and CONFIRMED from your end and/or by the Client you may now "ADD THE PAYMENT" in the booking invoice.
β For Cash Payment Transactions, remove the "CONVENIENCE FEE", then change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ.
β For Prenatal Massage Requests inform the Client to secure an Ob-Gyne Clearance Certificate then, instruct the Client to send it via Spasify WebApp https://www.spasify.com/ first before proceeding.
C. Spasify On-Site - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email
C. Spasify On-Site - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email
1. π Greetings (Welcome Message)
1. π Greetings (Welcome Message)
Reservation Specialist/OIC/Team Leader/Manager should give courtesy to the Client at all times.
β Over the Phone
Reservations:Β βThank you for calling Spasify Hello, good morning/afternoon/evening! This is [Your Name] speaking, how may I help you?"
β Via Social Media, Web Chat or EmailΒ
Reservations: βHi there! Good morning/afternoon/evening! Thank you for contacting Spasify. How may I help you?β
2. π± Client Inquiry (Client Name)
2. π± Client Inquiry (Client Name)
β Client provides Inquiry or the Reservation Details...
Client: Hi Spasify! How much for sixty (60) minutes Swedish massage?
Reservations: "Sir/Mam may I know who's on the line for me to address you properly?"
Client: Hi this is [Client Name] speaking.
Reservations: "And your Last Name Sir/Mam?"
Client: My Last Name is [Client Last Name].
Reservations: "Sir/Mam [Client Name] Swedish Massage for sixty (60) minutesΒ is P600.00 only, would you like to make a reservation?"
Client: Yes, please.
3. π΄σ ΅σ ³σ σ ₯σ Ώ Main Service (On-Site or On-Demand)
3. π΄σ ΅σ ³σ σ ₯σ Ώ Main Service (On-Site or On-Demand)
Reservations: "Sir/Mam [Client Name] is it for On-Site Branch or On-Demand Home, Hotel or Office Service?"
Client: On-Site.
4. π Service Location (City or Province)
4. π Service Location (City or Province)
Reservations: "Sir/Mam [Client Name] just to clarify, may I know your exact location?"
Client: I'm here at [City, Location]
β If the requested Service Location is unavailable inform the Client immediately then, offer other existing Service Locations.
Reservations: "Sir/Mam [Client Name] thank you for the information however, our services are unavailable at your requested location."
Client: Okay.
β If the Service Locations is available inform the Client then, proceed on verifying if the Client is an active Spasify VIP Member and already have an existing or previous Spasify Client Account Record.
Reservations: "Sir/Mam [Client Name] thank you for the information, our services are available at your requested location."Β
Client: Okay.
β Ask the Client for the Number of Pax, Time and Date of Reservation, Services, and Duration
Reservations: "Sir/Mam [Client Name] may I have the;" (Repeat as Needed)
Time and Date of Reservation
Number of Pax (Clients)
Services and Duration
Client: Okay, I would like to make a reservation for two (2) pax this afternoon, around 3 PM, Swedish Massage for (60) Minutes, please.
5. π Membership (On-Site Booking Reservation Only)
5. π Membership (On-Site Booking Reservation Only)
β Verify if the Client is an active Spasify VIP member and if the Client has an existing Spasify Client Account Record.
Reservations: βSir/Mam [Client Name] are you an active Spasify VIP Member?β
Client: I think so, could you please check it for me?
β if yes, ask for the Client's Complete Name and the corresponding Spasify VIP Membership Type, and Card (Number) then, validate it using Spasify VIP Membership Responses in CMD. Also, kindly verify using your dedicated Spasify Booking Engine (Back-End) if the Customer already has a Spasify Client Account Record, if so, skip Step 6.
Reservations: βSir/Mam [Client Name]! May I have your Complete Name, Membership Type, and (4) Digit Card Number if there's any?β
Client: My Complete Name is John Doe, I have a Gold VIP Membership, and my (4) Digit Card Number is 1234.
Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I exhaust my resources?"
Client: Okay.
Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."
Client: Okay.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking your membership appears active, and valid in our system."
Client: Okay.
β If not, offer and discuss Spasify VIP Membership Program. If the Membership has already expired inform the Client immediately, then ask the Client if he wants to renew or to upgrade the VIP membership. Then, proceed to Step 6. Client Account Record (Booking Engine).
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking your membership appears that it has already expired, would you like to renew it?"
β if the client wants to renew the membership, inform the client to visit https://www.spasify.com/collections/spasify-cards then offer membership details.
Client: How can I renew and purchase my VIP Membership?
Reservations: "Sir/Mam [Client Name], I will send you the link via SMS after this call."
Client: Okay.
β if the client's complete name doesn't appear in the membership responses inform the Client Immediately.Β
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking your name doesn't appear in our membership system, would you like to have one?"
β if the client wants to purchase the membership, inform the client to visit https://www.spasify.com/collections/spasify-cards then offer membership details.
Client: How can I purchase VIP Membership?
Reservations: "Sir/Mam [Client Name], I will send you the link via SMS after this call."
Client: Okay.
6. π Client Account Record (Booking Engine)
6. π Client Account Record (Booking Engine)
β Skip this step if the Client's Complete Name has been given and verified or if the Client is already registered in the Caller ID.
Reservations: βSir/Mam [Client Name]! Do you have an existing Spasify Client Account Record?β
Client: I think so, could you please check it for me?
β If the Client has an existing Spasify Client Account Record, ask for the Client's Complete Name, then validate it in the Client Account Directory using your dedicated Spasify Booking Engine (Back-End), then proceed on confirming the availability of our Service Provider then, get other vital Client's booking details.
Reservations: βSir/Mam [Client Name]! May I have your Complete Name please?β
Client: My Complete Name is John Doe.
Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I exhaust my resources?"
Client: Okay.
Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."
Client: Okay.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking you already have Spasify Client Account Record in our system."
β If the Client doesn't have an existing Spasify Client Account Record kindly note it, then get the Client's vital booking details, then create a new ClientAccount Record later after confirming the availability of the Service provider.
Client: Okay.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking your complete name doesn't appear in our system, but I will create one for you."
Client: Okay.
7. βοΈ Availability Confirmation (ISP and Services)Β
7. βοΈ Availability Confirmation (ISP and Services)Β
β Skip this step if the Client's Time and Date of Reservation has been given, then proceed on informing the Client about the time slot availability status.
Reservations: "Sir/Mam [Client Name] can I hold you for a minute or two, while I confirm the availability of our Service Providers?"
Client: Okay.
Reservations: "Okay Sir/Mam [Client Name] please hold, and stay on the line."
Client: Okay.
Spasify On-Site (Massage and Spa Service Requests)
β If there is no available Service Provider at the time of booking, ask the Client politely if he is willing to wait then, offer your available time slots or;
β If the requested time of booking is upfront, inform the Client that the requested time of booking is not available, then offer your next available time slots.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting."
Client: Okay.
Reservations: "I do apologize, but your requested time slot is not available, our next available time slot is at [State your Next Available TS]
Client: Okay.
β If there is an available Service Provider for the Client's requested time of booking, inform the Client immediately then, proceed on creating the booking request.
Reservations: "Sir/Mam [Client Name] thank you for patiently waiting."
Client: Okay.
Reservations: "Your requested time slot is available."
Reservations: "But, in order for me to create your booking please supply me the following information."
Client: Okay.
7.1 π Vital Booking Details
7.1 π Vital Booking Details
Reservations: "Sir/Mam [Client Name] may I have the;" (Repeat as Needed)
Time and Date of Reservation (Skip if Already Given)
Number of Pax (Clients) (Skip if Already Given)
Services and Duration (Skip if Already Given)
On-Site Branch Location (Skip if Already Given)
Client's Complete Name (Skip if Already Given)
Email Address (Client)
Contact Number (Client)
β Then, repeat and confirm the Collected Vital Booking Information. Afterward, fill out the βReservation Log Sheetβ, then book the Client's request accordingly using Spasify Booking Engine (Back-End). Once the booking is created and you have already confirmed the Service Provider/Time-Slot availability, attribute the booking to the concerned AOM, Branch, Location, or Partner then, change the booking status immediately from "WAITING" to "ADD PARTNER ATTRIBUTION" to "ASSIGNMENT" then "AUTO ASSIGN/MANUALLY ASSIGN" the Service Provider in your Task Management Dashboard.
β Once the Service Provider Accepted/Acknowledged the task, the booking status will be automatically changed to "AWAITING PAYMENT" status.
β For Verified Regular Clients requesting for Cash Payment Transaction, change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ status.
8. π³ Payment Method (Cash or Credit Card)
8. π³ Payment Method (Cash or Credit Card)
Spasify On-Site (Massage and Spa Service Request)
β For first-time Clients who don't have the ability to settle payment via an online payment facility, inform the Client that the booking request will be a pencil booking, and the requested time slot can be sold to other awaiting or walk-in Clients until the payment has been made. However, they can walk-in to advance the payment in cash instead. Also, inform the Client to be at the branch (15) minutes prior to the intended time of booking, otherwise failure to arrive within the given time without advance notice, the requested time slot will be consummated, or the Spasify hourly rate will apply.
Reservations: "Sir/Mam [Client Name] your booking request is well noted, you should receive an SMS and Email Notification including the payment link to settle the full payment online and upfront, using your Debit, Credit, GCash, or PayPal Account."
Client: You mean I need to pay online and upfront?
Reservations: "Sir/Mam [Client Name] paid bookings allow us to confirm and secure the requested time slot, failure to pay the booking request online and upfront the request will be a pencil booking, and the requested time slot can be sold to other awaiting or walk-in clients until the payment has been made. However, you can walk-in to advance the payment in cash instead.Β
Client: Okay.
Reservations: "Also, just a gentle reminder please be at the branch 15 minutes prior to your intended time of booking, otherwise failure to arrive within the given time without advance notice, the requested time slot will be consummated, or the Spasify hourly rate will apply."
Client: Okay.
β Skip the next line if you are talking to a regular client.
Reservations: "Sir/Mam [Client Name] to learn more please visit our Reservation and Cancellation Policy that can be found in your booking invoice or via our WebApp, thank you."
Client: Okay, that is noted.
9. π³ Extro (Confirmation)
9. π³ Extro (Confirmation)
Reservations: "Sir/Mam [Client Name] is there anything else that I can help you with?"
Client: All good, thank you.
Reservations: "Okay, Sir/Mam [Client Name] once again, this is [Your Name] thank you for choosing Spasify, have a wonderful day!"
Client: Okay.
β Once the booking is already PAID and CONFIRMED from your end and/or by the Client you may now "ADD THE PAYMENT" in the booking invoice.
β For Cash Payment Transactions, remove the "CONVENIENCE FEE", then change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ.
β For Prenatal Massage Requests, inform the Client to secure an Ob-Gyne Clearance Certificate then, instruct the Client to send it via Spasify WebApp https://www.spasify.com/ first before proceeding.
C. Spasify On-Site - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email (Audio)
C. Spasify On-Site - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email (Audio)
D. Spasify On-Demand Home, Hotel, or Office - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email
D. Spasify On-Demand Home, Hotel, or Office - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email
1. π Greetings (Welcome Message)
1. π Greetings (Welcome Message)
Reservation Specialist/OIC/Team Leader/Manager should give courtesy to the Client at all times.
β Over the Phone
Reservations:Β βThank you for calling Spasify Hello, good morning/afternoon/evening! This is [Your Name] speaking, how may I help you?"
β Via Social Media, Web Chat or EmailΒ
Reservations: βHi there! Good morning/afternoon/evening! Thank you for contacting Spasify. How may I help you?β
2. π± Client Inquiry (Client Name)
2. π± Client Inquiry (Client Name)
β Client provides Inquiry or the Reservation Details...
Client: Hi Spasify! How much for sixty (60) minutes Swedish massage?
Reservations: "Sir/Mam may I know who's on the line for me to address you properly?"
Client: Hi this is [Client Name] speaking.
Reservations: "And your Last Name Sir/Mam?"
Client: My Last Name is [Client Last Name].
Reservations: "Sir/Mam [Client Name] Swedish Massage for sixty (60) minutesΒ is P600.00 only, would you like to make a reservation?"
Client: Yes, please.
>>> Continue Here...From C. Spasify On-Site - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat, or Email
3. π΄σ ΅σ ³σ σ ₯σ Ώ Main Service (On-Site or On-Demand)
3. π΄σ ΅σ ³σ σ ₯σ Ώ Main Service (On-Site or On-Demand)
Reservations: "Sir/Mam [Client Name] is it for On-Site Branch or On-Demand Home, Hotel, or Office Service?"
Client: On-Demand Home Service.
β If On-Demand-Home/Office Service, inform the Client that there will be an additional Transportation Fee if the requested service location is beyond our normal service location.
Reservations: "Sir/Mam [Client Name] just a gentle reminder that there will be an additional transportation fee if your requested location is not covered by our area."
Client: Okay, that's fine.
β If On-Demand-Hotel Service, inform the Client that the rates are subject to change depending on which Hotel, and there will be an additional Transportation Fee if the requested service location is beyond our normal service location.
Reservations: "Sir/Mam [Client Name], just a gentle reminder that the rates are subject to change depending on which hotel, and there will be an additional transportation fee if your requested location is not covered by our area."
Client: Okay, that's fine.
4. π Service Location (City or Province)
4. π Service Location (City or Province)
Reservations: "Sir/Mam [Client Name] just to clarify, may I know your exact location?"
Client: I'm here at [City, Location]
β If the requested Service Location is unavailable inform the Client immediately then, offer other existing Service Locations.
Reservations: "Sir/Mam [Client Name] thank you for the information however, our services are unavailable at your requested location."
β If the Service Locations is available inform the Client then, proceed on verifying if the Client is an active Spasify VIP Member and already have an existing or previous Spasify Client Account Record.
Reservations: "Sir/Mam [Client Name] thank you for the information, our services are available at your requested location and subject to additional transportation."Β
Client: Okay. How much is it?
Reservations: "Sir/Mam [Client Name] based on your requested location the additional transportation fee is [Amount] back and forth per transaction, maximum of 4 Service Providers."Β
Client: Okay.
β Ask the Client for the Number of Pax, Time and Date of Reservation, Services, and Duration
Reservations: "Sir/Mam [Client Name] may I have the;" (Repeat as Needed)
Time and Date of Reservation
Number of Pax (Clients)
Services and Duration
Client: Okay, I would like to make a reservation for two (2) pax this afternoon, around 3 PM, Swedish Massage for (60) Minutes, please.
5. π Client Account Record (Booking Engine)
5. π Client Account Record (Booking Engine)
β Skip this step if the Client's Complete Name has been given and verified or if the Client is already registered in the Caller ID.
Reservations: βSir/Mam [Client Name]! Do you have an existing Spasify Client Account Record?β
Client: I think so, could you please check it for me?
β If the Client has an existing Spasify Client Account Record, ask for the Client's Complete Name, then validate it in the Client Account Directory using your dedicated Spasify Booking Engine (Back-End), then proceed on confirming the availability of our Service Provider then, get other vital Client's booking details.
Reservations: βSir/Mam [Client Name]! May I have your Complete Name please?β
Client: My Complete Name is John Doe.
Reservations: "Sir/Mam [Client Name] thank you for providing the information, can I hold you for a minute or two while I exhaust my resources?"
Client: Okay.
Reservations: "Thank you Sir/Mam [Client Name], please hold and stay on the line."
Client: Okay.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking you already have Spasify Customer Account Record in our system."
Client: Okay.
β If the Client doesn't have an existing Spasify Client Account Record kindly note it then, get the Client's vital booking details then create a new Client Account Record later after confirming the availability of the Service provider.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting, as per checking your complete name doesn't appear in our system, but I will create one for you."
Client: Okay.
6. βοΈ Availability Confirmation (ISP and Services)Β
6. βοΈ Availability Confirmation (ISP and Services)Β
β Skip this step if the Client's Time and Date of Reservation has been given, then proceed on informing the Client about the time slot availability status.
Reservations: "Sir/Mam [Client Name] can I hold you for a minute or two, while I confirm the availability of our Service Providers?"
Client: Okay.
Reservations: "Okay Sir/Mam [Client Name] please hold, and stay on the line."
Client: Okay.
Spasify On-Demand (Home, Hotel, or Office Service Request)
β If there is no available Service Provider for the Client's requested time of booking, ask the Client politely if he is willing to wait then, offer your available time-slots or;
β If the Client's requested time of booking is upfront, inform the Client that the requested time of booking is not available, then offer your next available time-slots.
Reservations: "Sir/Mam [Client Name], thank you for patiently waiting."Β
Client: Okay.
Reservations: "I do apologize, but your requested time slot is not available, our next available time slot is at [State your Next Available TS], but we will try to dispatch our Service Provider the soonest.
Client: Okay.
β If there is an available Service Provider for the Client's requested time of booking, inform the Client immediately, then proceed on creating the booking request.
Reservations: "Sir/Mam [Client Name] thank you for patiently waiting."
Client: Okay.
Reservations: "Your requested time slot is available."
Reservations: "But, in order for me to create your booking please supply me the following information."
Client: Okay.
6.1 π Vital Booking Details
6.1 π Vital Booking Details
Reservations: "Sir/Mam [Client Name] may I have the;" (Repeat as Needed)
Time and Date of Reservation (Skip if Already Given)Β
Number of Pax (Clients) (Skip if Already Given)Β
Services and Duration (Skip if Already Given)Β
Home, Hotel, or Office Complete Address (Skip if Already Given) or (Merchant Partner)Β
House or Room Number
Client's Complete Name
Email Address (Skip if Already Given) or (Merchant Partner)Β
Contact Number (Skip if Already Given) or (Merchant Partner)
β Then, repeat and confirm the Collected Vital Booking Information. Afterward, fill out the βReservation Log Sheetβ, then book the Client's request accordingly using Spasify Booking Engine (Back-End). Once the booking is created and you have already confirmed the Service Provider/Time-Slot availability, attribute the booking to the concerned AOM, Branch, Location, or Partner then, change the booking status immediately from "WAITING" to "ADD PARTNER ATTRIBUTION" to "ASSIGNMENT" then "AUTO ASSIGN/MANUALLY ASSIGN" the Service Provider in your Task Management Dashboard.
β Once the Service Provider Accepted/Acknowledged the task, the booking status will be automatically changed to "AWAITING PAYMENT" status.
β For Verified Regular Clients requesting for Cash Payment Transaction, change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ status.
7. π³ Payment Method (Cash or Credit Card)
7. π³ Payment Method (Cash or Credit Card)
Spasify On-Demand (Home, or Office Service Request)Β
β For first-time Clients who don't have the ability to settle via the online payment facility, ask for the Client's Valid Government ID then, instruct the Client to send it to http://bit.ly/spasify-chat-support to verify their booking request, or for Spasify On-Demand (Hotel) ask the Client to settle the payment in cash at the Hotel's Front Office.
Reservations: "Sir/Mam [Client Name] your booking request is well noted, you should receive an SMS and Email Notification including the payment link to settle the full payment online and upfront, using your Debit, Credit, GCash, or PayPal Account."
Client: You mean I need to pay online and upfront?
β Skip the next line if you are talking to a regular client.
Reservations: "Sir/Mam [Client Name] paid bookings allow us to confirm and secure the requested time slot, for first-time clients requesting cash payments, we require them to send at least one (1) Valid Government ID at http://bit.ly/spasify-chat-support "
Client: How can I send my ID?
Reservations: "Sir/Mam [Client Name], I will send you the link via SMS after this call."
Client: Okay.
Reservations: "Also, just a gentle reminder there will be no cancellation two (2) minutes after the booking has been created, especially when the Service Provider is In-Transit or Has Arrived at your requested location."
Client: Okay.
β Skip the next line if you are talking to a regular client.
Reservations: "Sir/Mam [Client Name] to learn more please visit our Reservation and Cancellation Policy that can be found in your booking invoice or via our WebApp, thank you."
Client: Okay, that is noted.
Spasify On-Demand (Hotel Service Request)
β For first-time Clients who don't have the ability to settle via the online payment facility, ask for the Client's Valid Government ID then, instruct the Client to send it to http://bit.ly/spasify-chat-support to verify their booking request, or for Spasify On-Demand (Hotel) ask the Client to settle the payment in cash at the Hotel's Front Office.
Reservations: "Sir/Mam [Client Name] your booking request is well noted, you should receive an SMS and Email Notification including the payment link to settle the full payment online and upfront, using your Debit, Credit, GCash, or PayPal Account."
Client: You mean I need to pay online and upfront?
β Skip the next line if you are talking to a regular client.
Reservations: "Yes Sir/Mam [Client Name] paid bookings allow us to confirm and secure the requested time slot, for first-time clients requesting cash payments, we require them to send at least one (1) Valid Government ID at http://bit.ly/spasify-chat-support or to settle full payment in Cash at the Hotel's Front Office."
Client: How can I send my ID?
Reservations: "Sir/Mam [Client Name], I will send you the link via SMS after this call."
Client: Okay.
Reservations: "Also, just a gentle reminder there will be no cancellation two (2) minutes after the booking has been created, especially when the Service Provider is In-Transit or Has Arrived at your requested location."
Client: Okay.
β Skip the next line if you are talking to a regular client.
Reservations: "Sir/Mam [Client Name] to learn more please visit our Reservation and Cancellation Policy that can be found in your booking invoice or via our WebApp, thank you."
Client: Okay, that is noted.
8. βοΈ Extro (Confirmation)
8. βοΈ Extro (Confirmation)
Reservations: "Sir/Mam [Client Name] is there anything else that I can help you with?"
Client: All good, thank you.
Reservations: "Okay, Sir/Mam [Client Name] once again, this is [Your Name] thank you for choosing Spasify, and have a wonderful day!"
Client: Okay.
β Afterward, proceed on verifying the Client's booking request based on the given booking details, and if the full payment has been successful at the Hotel's Front Office.
β Once the booking is already PAID and CONFIRMED from your end and/or by the Client you may now "ADD THE PAYMENT" in the booking invoice and dispatch the service provider.
β For Cash Payment Transactions, remove the "CONVENIENCE FEE", then change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ.
D. Spasify On-Demand Home, Hotel, or Office - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat, or Email (Audio)
D. Spasify On-Demand Home, Hotel, or Office - Direct Client (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat, or Email (Audio)
E. Spasify On-Demand Hotel - Merchant Partner (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email
E. Spasify On-Demand Hotel - Merchant Partner (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat or Email
1. π Greetings (Welcome Message)
1. π Greetings (Welcome Message)
Reservation Specialist/OIC/Team Leader/Manager should give courtesy to the Merchant Partners at all times.
β Over the Phone
Reservations:Β βThank you for calling Spasify Hello, good morning/afternoon/evening! This is [Your Name] speaking, how may I help you?"
β Via Social Media, Web Chat or EmailΒ
Reservations: βHi there! Good morning/afternoon/evening! Thank you for contacting Spasify. How may I help you?β
2. π± Merchant Partner Inquiry (Merchant Partner Name)
2. π± Merchant Partner Inquiry (Merchant Partner Name)
β Merchant Partner provides Inquiry or the Reservation Details...
F.O.: Hi Sir/Mam! This is [F.O. Name] calling from the [Merchant Partner Name].
Reservations: "Yes, Sir/Mam [F.O. Name]?"
F.O.:Β I would like to ask if you have [No. of ISP's] available Service Providers for [Requested Time of Reservation]?
3. π Service Location (City or Province)
3. π Service Location (City or Province)
β Ask only if Non-Merchant Partner or the Client is not yet reflected in the Caller ID.
Reservations: "Sir/Mam [F.O. Name] just to clarify, may I know your exact location?"
F.O.:Β I'm here at [City, Location]
β If the requested Service Location is unavailable inform the Merchant Partner immediately then, offer other existing Service Locations.
Reservations: "Sir/Mam [F.O. Name] thank you for the information however, our services are unavailable at your requested location."
F.O.:Β Ah, Okay, thank you.
Reservations: "Sir/Mam [F.O. Name] thank you for the information, our services are available at your requested location."Β
F.O.:Β Okay.
4. βοΈ Availability Confirmation (ISP and Services)Β
4. βοΈ Availability Confirmation (ISP and Services)Β
Reservations: "Sir/Mam [F.O. Name] can I hold you for a minute or two, while I confirm the availability of our Service Providers?"
F.O.:Β Okay.
Reservations: "Okay Sir/Mam [F.O. Name] please hold, and stay on the line."
F.O.:Β Okay.
β Spasify On-Demand (Merchant Partner Service Request)
β If there is no available Service Provider at the requested time of booking, inform the Merchant Partner politely, then offer your available time-slots or;
β If the requested time of booking is upfront, inform the Merchant Partner that the requested time of booking is not available, then offer your next available time-slots.
Reservations: "Sir/Mam [F.O. Name], thank you for patiently waiting."
F.O.:Β Okay.
Reservations: "I do apologize, but your requested time slot is not available, our next available time slot is at [State your Next Available TS], but we will try to dispatch our Service Provider the soonest.
F.O.:Β Okay.
β If there is an available Service Provider at the requested time of booking, inform the Merchant Partner immediately then, proceed on creating the booking request.
Reservations: "Sir/Mam [F.O. Name] thank you for patiently waiting."
F.O.:Β Okay.
Reservations: "Your requested time slot is available."
Reservations: "But, in order for me to create your booking please supply me the following information."
F.O.:Β Okay.
4.1 π Vital Booking Details
4.1 π Vital Booking Details
Reservations: "Sir/Mam [F.O. Name] may I have the;" (Repeat as Needed)
F.O. Name (Skip if Already Given)
Time and Date of Reservation (Skip if Already Given)Β
Number of Pax (Clients) (Skip if Already Given)Β
Services and Duration (Skip if Already Given)Β
Hotel's Complete Name or Address (Skip if Already Given) or (Merchant Partner)
Hotel's Room Number
Client's Complete Name
Email Address(Skip if Already Given) or (Merchant Partner)
Contact NumberΒ (Skip if Already Given) or (Merchant Partner)
Requested By: (Non-Merchant Partner or Merchant Partner's Front Office Personnel) (Skip if Already Given)
β Then, repeat and confirm the Collected Vital Booking Information. Afterward, fill out the βReservation Log Sheetβ, then book the Client's request accordingly using Spasify Booking Engine (Back-End). Once the booking is created and you have already confirmed the Service Provider/Time-Slot availability, attribute the booking to the concerned AOM, Branch, Location, or Partner then, change the booking status immediately from "WAITING" to "ADD PARTNER ATTRIBUTION" to "ASSIGNMENT" then "AUTO ASSIGN/MANUALLY ASSIGN" the Service Provider in your Task Management Dashboard.
β Once the Service Provider Accepted/Acknowledged the task, the booking status will be automatically changed to "AWAITING PAYMENT" status.
β For Merchant Partner Transactions, remove the "CONVENIENCE FEE", then change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ.
5. π³ Payment Method (Cash or Credit Card)
5. π³ Payment Method (Cash or Credit Card)
Spasify On-Demand (Merchant Partner Service Request)
Reservations: "Sir/Mam [F.O. Name] your booking request is well noted, kindly collect the full payment in order for us to confirm and secure your booking request.
F.O.:Β Okay.
Reservations: "Also, just a gentle reminder there will be no cancellation two (2) minutes after the booking has been created, especially when the Service Provider is In-Transit or Has Arrived in your requested location.
F.O.:Β Okay.
β Skip the next line if you are talking to a Merchant Partner.
Reservations: "To learn more please visit our Reservation and Cancellation Policy that can be found in your booking invoice or via our WebApp, thank you."
F.O.: Okay, that is noted.
6. βοΈ Extro (Confirmation)
6. βοΈ Extro (Confirmation)
Reservations: "Sir/Mam [F.O. Name] is there anything else that I can help you with?"
F.O.: All good, thank you.
Reservations: "Okay, Sir/Mam [F.O. Name] once again this is [Your Name] thank you for choosing Spasify, have a wonderful day!"
F.O.:Β Okay.
β Once the booking is already PAID and CONFIRMED by the Merchant Partner you may now dispatch the Service Provider once the payment is collected you may now "ADD THE PAYMENT" in the booking invoice.
β For Cash Payment Transactions, remove the "CONVENIENCE FEE", then change the booking status immediately from βAWAITING PAYMENTβ to βCASH PAYMENTβ.
E. Spasify On-Demand Hotel - Merchant Partner (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat, or Email (Audio)
E. Spasify On-Demand Hotel - Merchant Partner (Advance Bookings & Reservations) Service Dialogue Over the Phone, Chat, or Email (Audio)
F. Spasify On-Site, On-Demand Home, Hotel, or Office - Direct Client or Merchant Partner (Frequently Asked Questions) Service Dialogue Over the Phone, Chat, or Email
F. Spasify On-Site, On-Demand Home, Hotel, or Office - Direct Client or Merchant Partner (Frequently Asked Questions) Service Dialogue Over the Phone, Chat, or Email
1. π On-Site Branch and/or On-Demand Home Service (Promotions)
1. π On-Site Branch and/or On-Demand Home Service (Promotions)
Client:Β Hello Spasify, just want to ask if you have any active promotions?
Reservations:Β βYes, Sir/Mam [Client Name], we do have an active Spasify promotion for both On-Site Branch and On-Demand Home Service, our promo is 20% off on Swedish Massage, P480.00 only per hour, minimum of two (2) hours per person total of P960.00 valued at P1,200.00 and saved P240.00."
Reservations:Β βAlso, Sir/Mam [Client Name], these promotions are online exclusive, valid only from Mon-Sun, 9AM/1PM-7PM, last call is 7PM."
Client:Β Okay, noted, how to book online? Or, can you process the online booking on my behalf?
Reservations:Β βYes, Sir/Mam [Client Name], after this call, I can send you the link via SMS, or I can process it on your behalf."
Client:Β Okay, thank you very much.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client: Β Of course.
Reservations:Β βOkay, Sir/Mam [Client Name], is it for On-Site Branch or On-Demand Home, Hotel, or Office service?"
Client:Β On-Site.
β Proceed on asking Service Location, Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
2. π± On-Site Branch - Spasify Package Menu (SPM)
2. π± On-Site Branch - Spasify Package Menu (SPM)
Client: Β Hello Spasify, just want to ask if you have any package promotions?
Reservations:Β βYes, Sir/Mam [Client Name], we do have seven (7) active On-Site Spasify Package Menu (SPM) each package allows you to save P300.00, if you like after this call, I can send you the link via SMS to learn more about the individual packages."
Client:Β Okay, thank you very much.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client: Β Of course.
Reservations:Β βOkay, Sir/Mam [Client Name], in order for me to expedite your possible booking request may I ask your exact location?"
Client:Β I'm here at Subic Bay Freeport Zone.
β Proceed on asking Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
3. π On-Site Branch Location and Business Operating Hours
3. π On-Site Branch Location and Business Operating Hours
Client: Β Hello Spasify, just want to ask your exact location?
Reservations:Β βOkay, Sir/Mam [Client Name], is it for On-Site Branch or On-Demand Home, Hotel or Office service?"
Client: Β On-Site.
Reservations:Β βOkay, Sir/Mam [Client Name], our On-Site Branch is located at [State the Complete Address and Nearest Landmarks]."
Client:Β I'm new in the area can you please direct me to your on-site location?
Reservations:Β βYes, Sir/Mam [Client Name],Β after this call, I can send you a Google map link via SMS for you to locate us easily."
Client: Great Thanks! Btw, what are your business operating hours?
Reservations:Β βSir/Mam [Client Name], for the On-Site branch we are open from Mon-Sun (9AM-1AM) last call is at 12MN."
Client: Great very much appreciated, thanks again for assisting me.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client:Β Of course.
Reservations:Β βOkay, Sir/Mam [Client Name], is it for On-Site Branch or On-Demand Home, Hotel or Office service?"
Client: Β On-Site.
β Proceed on asking Service Location, Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
4. βοΈ On-Demand Available Service Locations and Business Operating Hours
4. βοΈ On-Demand Available Service Locations and Business Operating Hours
Client:Β Hello Spasify, just want to ask your exact location?
Reservations:Β βOkay, Sir/Mam [Client Name], is it for On-Site Branch or On-Demand Home, Hotel, or Office service?"
Client: Β On-Demand.
Reservations:Β βOkay, Sir/Mam [Client Name], our On-Demand Home, Hotel, or Office Service are available at [State the On-Demand Service Locations - Regions]."
Client: Oh okay, so you also have On-Demand service in [Region]? E.g. Metro Manila
Reservations:Β βYes, Sir/Mam [Client Name], Spasify On-Demand in [Region] is available at [State the list of Available Cities in the said Region]"
Client: Great Thanks! Btw, what are your business operating hours?
Subic Bay Freeport Zone and Olongapo City
Reservations:Β βSir/Mam [Client Name], for On-Demand Home, Hotel or Office Service we are open from Mon-Sun (9AM-1AM) last call is at 12MN, subject to confirmation, due to possible imposed restrictions in different locations."
Client: Great very much appreciated, thanks again for assisting me.
Metro Manila, Zambales, Bataan, Pampanga, andΒ Davao.
Reservations:Β βSir/Mam [Client Name], for On-Demand Home, Hotel or Office Service we are open from Mon-Sun (9AM-9PM) last call is at 8PM, subject for confirmation, due to possible imposed restrictions in different locations."
Client: Great very much appreciated , thanks again for assisting me.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client: Β Of course.
Reservations:Β βOkay, Sir/Mam [Client Name], is it for On-Site Branch or On-Demand Home, Hotel or Office service?"
Client: Β On-Demand.
β Proceed on askingΒ Service Location, Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
5. βοΈ Spasify On-Demand Add-On Service Requests (Hot Stone, Ventosa or Foot Spa)
5. βοΈ Spasify On-Demand Add-On Service Requests (Hot Stone, Ventosa or Foot Spa)
Client:Β Hello Spasify, I would like to make a reservation for an On-Demand Hot Stone and Ventosa Massage for two (2) pax this afternoon.
Reservations:Β βOkay, Sir/Mam [Client Name], just to clarify may I know your exact location?"
Client: Β I'm here in Metro Manila.
Reservations:Β βOkay, Sir/Mam [Client Name], I do apologize, but the said add-on services is/are not available in your requested location."
Client: Oh, but, when I was in Subic Bay I was allowed to book for an On-Demand Hot Stone and Ventosa Massage.Β
Reservations:Β βYes, Sir/Mam [Client Name], because Spasify Add-on Services are only available in selected locations, as of now Spasify Add-On services are only available in Subic Bay Freeport Zone and Olongapo City."
Reservations:Β βIn addition, Sir/Mam [Client Name], for Hot Stone Massage On-Demand we require our clients to prepare a kettle in order for our Service Providers to heat up the stones."
Client: Great very much appreciated , thanks for clarifying, btw how do you peform On-Demand Foot Spa service?
Reservations:Β βSir/Mam [Client Name], for On-Demand Home, Hotel or Office Add-On Foot Spa service requests, we require them to prepare a foot wash basin.
Client: Ahh, so you mean there will no foot spa machine?
Reservations:Β βI do apologize, Sir/Mam [Client Name], our foot spa machines are only available On-Site."
Client: Β Ah okay, thanks for clarifying.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client: Β Of course.
Reservations:Β βOkay, Sir/Mam [Client Name], is it for On-Site Branch or On-Demand Home, Hotel or Office service?"
Client: Β On-Demand.
β Proceed on asking Service Location, Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
6. π³ ISP and Client Health and Safety Protocols (COVID-19)
6. π³ ISP and Client Health and Safety Protocols (COVID-19)
Client:Β Hello Spasify, I would like to inquire if your Service Providers are all vaccinated?
Reservations:Β βSir/Mam [Client Name], majority of our Service Providers are vaccinated, the remaining Service Providers are waiting for their schedules."
Client: Β Okay, I would also like to inquire if they gone through any Swab and/or Anti-Gen Testing?
Reservations:Β βSir/Mam [Client Name], we require all of our Service Providers to secure individual Health Clearances as mandated by the LGU prior to their admissions."
Client: Β Ah okay, thanks for clarifying. How about your Health and Safety Protocols in your On-Site Branch?
Reservations:Β βSir/Mam [Client Name], we require all of our Clients and Partners to undergo screening such as; non-contact body temperature check, smell test, and fill-out health declaration form prior to their admissions, we also require them to wear their face mask and face shields at all times."
Client:Β Ah okay, thanks for clarifying.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client: Β Of course.
β Proceed on asking Main Service, Service Location, Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
7. π³ ISP Personally Identifying Information (Client Preferences)
7. π³ ISP Personally Identifying Information (Client Preferences)
Client:Β Hello Spasify, I would like to inquire if you can send me photos of your Service Providers?
Reservations:Β βI do apologize, Sir/Mam [Client Name], that is againts our Privacy Policy as mandated by R.A. 10173 also known as Data Privacy Act of the Philippines."
Client:Β Oh, thanks for clarifying, how about the age of your Service Providers.
Reservations:Β βSir/Mam [Client Name], ages of our Service Providers are ranging from 20's to 40's."
Client:Β Ah okay, thanks for clarifying.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client:Β Of course.
β Proceed on asking Main Service, Service Location, Membership, Customer Account Record, Availability Confirmation, Vital Booking Details, Payment Method and Extro
8. π³ Pre and Post Natal Massage (Client Inquiry)
8. π³ Pre and Post Natal Massage (Client Inquiry)
Client:Β Hello Spasify, I would like to inquire if you have Pre or Post Natal Massage?
Reservations:Β βYes, Sir/Mam [Client Name], but we require our clients first to secure an OBCC or OB-Gyne Clearance Certificate and produce the same prior to booking."
Client:Β Oh, thanks for clarifying.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client:Β Of course, let me just secure an OBCC or OB-Gyne Clearance Certificate, and I will get back to you.
β Proceed on asking Extro.
8. π³ Client with Psoriasis and Other Skin Conditions (Client Inquiry)
8. π³ Client with Psoriasis and Other Skin Conditions (Client Inquiry)
Client:Β Hello Spasify. I would like to inquire if I can have a massage even though I have a non-contagious skin condition such as psoriasis.
Reservations:Β βYes, Sir/Mam [Client Name], however, we require our clients first to secure a Clearance Certificate from their registered dermatologist or skin care provider due to their skin sensitivity to oils, lotions, alcohol, scented products, hot towel, and hot water, and produce the same prior to booking."
Client:Β Oh, thanks for clarifying, but can I bring my oil instead?
Reservations:Β βYes, Sir/Mam [Client Name], we can accept your booking request, if you can sign a waiver. Bring and use your massage oil. Also, just to clarify, our Service provider cannot apply lotion, alcohol, scented products, hot towels, and hot water like we normally do to our clients during and after the session?"
Client:Β This is noted. Thank you for clarifying.
Reservations:Β βOkay, Sir/Mam [Client Name], would you like to make a reservation?"
Client:Β Of course.
Reservations: "Sir/Mam [Client Name] is it for On-Site Branch or On-Demand Home, Hotel, or Office Service?"Β
β Proceed on asking for the Service Location and so on.
10. π³ Extra Service (Client Inquiry)
10. π³ Extra Service (Client Inquiry)
Client:Β Hello Spasify, Prostate Massage? (Extra Service) :(
Reservations:Β βSir/Mam [Client Name], I do apologies, but we only offer clean and professional services.
Client:Β Oh, thanks for clarifying.
β Proceed on asking Extro.
G. Spasify Marketplace - Accommodations, Hotels, Resorts, Attractions, Rentals, and Tours (Frequently Asked Questions) Service Dialogue Over the Phone, Chat, or Email for Direct ClientΒ
G. Spasify Marketplace - Accommodations, Hotels, Resorts, Attractions, Rentals, and Tours (Frequently Asked Questions) Service Dialogue Over the Phone, Chat, or Email for Direct ClientΒ
1. π Greetings (Welcome Message)
1. π Greetings (Welcome Message)
Reservation Specialist/OIC/Team Leader/Manager should give courtesy to the Client at all times.
β Over the Phone
Reservations:Β βThank you for calling Spasify Hello, good morning/afternoon/evening! This is [Your Name] speaking, how may I help you?"
β Via Social Media, Web Chat or EmailΒ
Reservations: βHi there! Good morning/afternoon/evening! Thank you for contacting Spasify. How may I help you?β
2. π± Client Inquiry (Client Name)
2. π± Client Inquiry (Client Name)
β Client provides Inquiry or the Reservation Details...
Client: Hi Spasify! I would like to book or inquire about Hotel Accommodations, Resorts, Attractions, Rentals, or Tours.
Reservations: "Sir/Mam may I know who's on the line for me to address you properly?"
Client: Hi this is [Client Name] speaking.
Reservations: "And your Last Name Sir/Mam?"
Client: My Last Name is [Client Last Name].
Reservations: "Sir/Mam [Client Name] I do apologize, but we do not process booking requests for Hotel Accommodations, Resorts, Attractions, Rentals, or Tours over the phone."
Reservations: "Sir/Mam [Client Name] you may visit our website www.spasify.com to learn more and to choose and book your desired property or service."
Client: Okay, thanks!
3. π³ Extro (Confirmation)
3. π³ Extro (Confirmation)
Reservations: "Sir/Mam [Client Name] is there anything else that I can help you with?"
Client: All good, thank you.
Reservations: "Okay, Sir/Mam [Client Name] once again, this is [Your Name] thank you for choosing Spasify, and have a wonderful day!"
Client: Okay.
4. π Cancellation of Booking Due to Unavailability of the Chosen Merchant Partner (Direct Client) W/O Recommendation or Alternative Properties or Service
4. π Cancellation of Booking Due to Unavailability of the Chosen Merchant Partner (Direct Client) W/O Recommendation or Alternative Properties or Service
Reservations:Β
Hi there [Client Name],
Apologies for the inconvenience. We regret to inform you that we need to cancel your booking request due to one or more of the following reasons below;
Unavailability of your chosen merchant partner based on your selected date(s)
We cannot confirm the booking request with the Merchant Partner within the given time
The Guest cannot provide the required payment within the given time
The Merchant Partner is no longer reachable
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice) to send your reply, or loop in other personnel using the CC section.
5. π Rebooking or Cancellation of Booking Due to Unavailability of the Initially Chosen Merchant Partner (Direct Client) W/ Recommendation or Alternative Properties or Service
5. π Rebooking or Cancellation of Booking Due to Unavailability of the Initially Chosen Merchant Partner (Direct Client) W/ Recommendation or Alternative Properties or Service
Reservations:Β
Hi there [Client Name],
Apologies for the inconvenience. We regret to inform you that we need to rebook your booking request with another Merchant Partner or cancel it due to the Unavailability of your initially chosen merchant partner on your selected date(s).
Meanwhile, please see the list of alternatives below, or we will call you as soon as we find any more available Merchant Partners on our marketplace based on your initial booking parameters and preferences.
E.g. [Insert Merchant Partner Name]: [Direct URL]
Spasify Bed and Breakfast: https://www.spasify.com/Β
Spasify Hotel: https://www.spasify.com/Β
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice) to send your reply, or loop in other personnel using the CC section.
β If the Client insists on the Initially Chosen Merchant Partner's information, reply using the email template below.
Reservations:Β
Hi there [Client Name],
Apologies for the inconvenience. We regret to inform you that we need to rebook your booking request with another Merchant Partner or cancel it due to the Unavailability of your initially chosen merchant partner on your selected date(s).
Meanwhile, you may book directly with them by simply calling them at [Insert Landline or Mobile Number] and look for the Officer-In-Charge "[Insert Merchant Partner Contact Person]" or you may also email them at [Insert Merchant Partner Email Address].
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice) to send your reply, or loop in other personnel using the CC section.
6. π Rebooking or Cancellation of Booking Due to Changes in the Management or Policy of the Initially Chosen Merchant Partner (Direct Client) W/ Recommendation or Alternative Properties or Service
6. π Rebooking or Cancellation of Booking Due to Changes in the Management or Policy of the Initially Chosen Merchant Partner (Direct Client) W/ Recommendation or Alternative Properties or Service
Reservations:Β
Hi there [Client Name],
Apologies for the inconvenience. We regret to inform you that we need to rebook your booking request with another Merchant Partner or cancel it due to changes in the Management or Policy of your initially chosen merchant partner.
Meanwhile, please see the list of alternatives below, or we will call you as soon as we find any more available Merchant Partners on our marketplace based on your initial booking parameters and preferences.
E.g. [Insert Merchant Partner Name]: [Direct URL]
Spasify Bed and Breakfast: https://www.spasify.com/Β
Spasify Hotel: https://www.spasify.com/Β
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice) to send your reply, or loop in other personnel using the CC section.
β If the Client insists on the Initially Chosen Merchant Partner's information, reply using the email template below.
Reservations:Β
Hi there [Client Name],
Apologies for the inconvenience. We regret to inform you that we need to rebook your booking request with another Merchant Partner or cancel it due to changes in the Management or Policy of your initially chosen merchant partner.
Meanwhile, you may book directly with them by simply calling them at [Insert Landline or Mobile Number] and look for the Officer-In-Charge "[Insert Merchant Partner Contact Person]" or you may also email them at [Insert Merchant Partner Email Address].
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice) to send your reply, or loop in other personnel using the CC section.
H. Spasify Marketplace - Accommodations, Hotels, Resorts, Attractions, Rentals, and Tours (Frequently Asked Questions) Service Dialogue Via Email for Merchant Partner
H. Spasify Marketplace - Accommodations, Hotels, Resorts, Attractions, Rentals, and Tours (Frequently Asked Questions) Service Dialogue Via Email for Merchant Partner
1. π New Booking Request (Merchant Partner)
1. π New Booking Request (Merchant Partner)
Reservations:Β
Hi there Merchant Partner,
You have a new booking request, please see attached booking invoice below to Accept or Reject the booking request. Kindly state your Complete Name, Position, and Reason, if the same is Accepted or Rejected.
Once Accepted, kindly reserve the booked item for the next 30 minutes for us to collect the required payment to confirm the Guest booking request.
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice), do not forget to change the receiver's email from [Client's Email Address] to [Merchant Partner's Email Address] or loop in other personnel using the CC section as needed.
2. π Paid Booking Request (Merchant Partner)
2. π Paid Booking Request (Merchant Partner)
Reservations:Β
Hi there Merchant Partner,
Your booking request is now PAID and CONFIRMED, please see attached PAID booking invoice below to BLOCK and SECURE the service(s), ticket(s), item(s), room(s), and/or date(s). Then, match and verify the same upon Guest arrival. Kindly state your Complete Name and Position, if the same is Acknowledged.
Just a gentle reminder, all paid bookings from Sunday to Saturday will be disbursed to your nominated Bank or GCash Account the following week every Monday.
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice), do not forget to change the receiver's email from [Client's Email Address] to [Merchant Partner's Email Address] or loop in other personnel using the CC section as needed.
3. π Cancelled Booking Request (Merchant Partner)
3. π Cancelled Booking Request (Merchant Partner)
Reservations:Β
Hi there Merchant Partner,
Apologies for the inconvenience. We regret to inform you that we need to cancel your booking request due to one or more of the following reasons below;
Unavailability of your Property or Service based on the Guest's selected date(s)
We cannot confirm the booking request with the Merchant Partner within the given time.
The Guest cannot provide the required payment within the given time.
The Guest simply abandoned the booking
The Guest is no longer reachable
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice), do not forget to change the receiver's email from [Client's Email Address] to [Merchant Partner's Email Address] or loop in other personnel using the CC section as needed.
4. π Rebooking Request (Merchant Partner)
4. π Rebooking Request (Merchant Partner)
Reservations:Β
Hi there Merchant Partner,
You have a rebooking request, please see attached rebooking invoice below to Accept or Reject the rebooking request. Kindly state your Complete Name, Position, and Reason, if the same is Accepted or Rejected.
Once Accepted, kindly reserve the rebooked item for the next 30 minutes for us to collect the required payment to confirm the Guest rebooking request.
Cheers,
Spasify Central Reservations Department
β Use the built-in email feature that can be found in the booking engine (booking invoice), do not forget to change the receiver's email from [Client's Email Address] to [Merchant Partner's Email Address] or loop in other personnel using the CC section as needed.
I. How to Book Using Spasify Booking Engine (Back-End)
I. How to Book Using Spasify Booking Engine (Back-End)
Request Access to GM or OMΒ
Request Access to GM or OMΒ
Request Access to GM or OMΒ
J. Spasify On-Site and On-Demand (Sales Channels)
J. Spasify On-Site and On-Demand (Sales Channels)
1. βοΈ Where to expect Client Inquiries and Reservations
1. βοΈ Where to expect Client Inquiries and Reservations
1. 1 Sales Channels
Walk-Ins and Referrals (Mixed)
Phone Calls (+63282711187 , +639053221572 and +639177029431)
Reservation Email reservations@spasify.com
Corporate Branding and Marketing Email unwind@spasify.com
WebApp (https://www.spasify.com)
Booking Engine (https://www.spasify.com/pages/spasify-booking-page)Β
1. 2 Social Media Sites
1. 2. 1 Facebook AccountsΒ
Spasify CRD
Spasify CRD1
Spasify CRD2
Spasify CRD3
Spasify CRD4
1. 2. 2 Facebook Groups
Spasify Admin
Spasify ISP's
Urgent Hiring Health, Beauty and Wellness Jobs Philippines
1. 2. 3 Facebook Pages and Messenger
Spasify Philippines
Spasify Marketplace
Spasify Partners
Spasify at Segara Hotel
Spasify at Leciel Hotel
Spasify at Acea Subic Bay
1. 2. 4 Instagram Direct Message (@Spasify)
Spasify Massage & Spa
Spasify Marketplace
1. 2. 5 Google Maps
Spasify
Spasify Marketplace
Spasify: Health and Wellness On-Demand
Spasify Aesthetic and Wellness Center
Spasify at Leciel Hotel
Spasify at Segara Hotel
Spasify at Acea Subic Bay
1. 2. 6 YouTube (@Spasify)
1. 2. 7 Twitter (@Spasify_ph)
VI. Spasify On-Demand Massage and Spa SOPs and Workflow
VI. Spasify On-Demand Massage and Spa SOPs and Workflow
Important Note:Β
If your Client requested for Additional Time or Service Extension, DO NOT SLIDE your TASK to SUCCESSFUL, instead update your TASK in the App by typing-in the appropriate Service Code (E30, E60, E90, E120) located in the + NOTE: section of the TASK.
After the Additional Time or Service Extension has been rendered, you can now SLIDE your TASK to SUCCESSFUL (Adding the Initial Base Service Time/Duration and the requested Additional Time)
VII. Spasify Payments & Sales Remittances (GCash)
VII. Spasify Payments & Sales Remittances (GCash)
Request Access to GM or OM
GCash QR Code For Spasify On-Site
GCash QR Code For Spasify On-Demand
GCash QR Code For Spasify Online Store
HOW IT WORKS?
HOW IT WORKS?
(SCAN OR TAP TO DOWNLOAD QR CODE TO PAY)
(SCAN OR TAP TO DOWNLOAD QR CODE TO PAY)
1. Tap and Hold QR Code
2. Save QR Code to Gallery
3. Open GCash App
4. Select Pay QR then Upload QR Code
5. Upload Saved QR Code
6. Enter Amount then Tap Pay
VIII. Spasify On-Site and On-Demand Massage and Spa (Codes, Statuses and Descriptions)
VIII. Spasify On-Site and On-Demand Massage and Spa (Codes, Statuses and Descriptions)
A. Branches, Promotions, and Payment Methods Codes
A. Branches, Promotions, and Payment Methods Codes
1. π Branch Codes
SOS - Spasify On-Site
SGP - Spasify Greenwoods Park
SOS-SGP - Spasify On-Site, Spasify Greenwoods Park
SOS-SGP-SCL - Spasify On-Site, Spasify Greenwoods Park, and Spasify CoWorking Space, Cafe, and Lounge
SOD - Spasify On-Demand
SOD-HOM - Spasify On-Demand (Home)
SOD-HOT - Spasify On-Demand (Hotel)
SOD-OFF - Spasify On-Demand (Office)
SM - Spasify Marketplace
SM-AHR - Spasify Marketplace - Accommodation, Hotels, and Resorts
SM-ART - Spasify Marketplace - Attractions, Rentals, and Tours
SM-OS - Spasify Marketplace - Online Store
2. π Promotion Codes
REG - Regular
SPM - Spasify Package Menu
SC20 - Senior Citizen 20% Discount
PWD20 - Person With Disability 20% Discount
VIP50, VIP40, VIP30, VIP20, VIP10 - Less 50%, 40%, 30%, 20%, 10%
20OFF - 20% Discount on SW60, Minimum (120) Minutes, On-Site or On-Demand
MP0000 - Member's Price + Card Number
GC0000 - Gift Card + Card Number
PMC0000 - Prepaid Card + Card Number
FOC - Free of Charge
3. π Payment Method Codes
CASH - Cash
PP - Paypal
BT - Bank Transfer
BDO - BDO Mobile or Online
UB - UnionBank
GCRD - GCash Central Reservations Department
GSGP - GCash Spasify Greenwoods Park
OM - OrderMo
TM - Terminal (Card Swiper)
GP - GrabPay
PM - PayMaya
WC - WeChat
AP - Alipay
XD - Xendit
BE - BillEase
B. Job and Work Statuses Codes
B. Job and Work Statuses Codes
1. π Manual Job Order Request or Booking Notes (Massage and Spa) On-Site Branch
1. π Manual Job Order Request or Booking Notes (Massage and Spa) On-Site Branch
01/01/2015, 3:00 PM (Date and Time)
SOS-SGP (Branch Code)
John Doe, john.doe@gmail.com, +639170000000 (Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***
1 PAX, SW60 + BS30, REG, CASH (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)
1 PAX, SH60 + FS30, REG, TM (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)
2. π Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Home
2. π Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Home
01/01/2015, 3:00 PM (Date and Time)
SOD-HOM (Branch Code)
118-A and B, Bonita Street, West Kalayaan Heights, SBFZ (Complete Home Address) ***DO NOT INCLUDE COMPLETE ADDRESS WHEN SHOUTING, JUST CITY OR MUNICIPALITY***
John Doe, john.doe@gmail.com, +639170000000 (Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***
1 PAX, SW60 + BS30, REG, CASH (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)
3. π Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Hotel (Direct/Merchant Partner) or Office
3. π Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Hotel (Direct/Merchant Partner) or Office
01/01/2015, 3:00 PM (Date and Time)
SOD-HOT (Branch Code)
Hotel Bahia, SBFZ (Branch Code, Hotel or Office Building Name)
John Doe, john.doe@gmail.com, +639170000000 (Direct Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***
1 PAX, SW60 + BS30, REG, CASH, RN: 201, GN: MR. JOHN DOE (No. of Pax, Base Service + Add-On Service, Promotion, Payment Method, Rm. or Unit No. and Guest Name)
F.O.: Jane Doe (F.O. Name)
4. π Job and Work Status Codes
4. π Job and Work Status Codes
Like Icon - Accept Job Order
JO - Job Order
T1 - Travelling to the Requested Location
T2 - Travelling Back to Origin
A1 + P50.00 with ISP Name - Arrived at Requested Location + Transpo and ISP Name
A2 + P50.00 with ISP Name - Return Back to Origin + Transpo and ISP NameΒ
W1 - Waiting
S1 - Start Session
D1 - Done Session
RN - Room Number
UN - Unit Number
TN - Table Number
GN - Guest Name
CN - Client Name
FO - Front Desk Officer/Front Office
PAX - Number of Clients/Customers
AOR - Area of Responsibility/Area of Responsibilities
MUR - Make-Up Room
MUT - Make-Up Table
PAM - Public Area Maintenance
MC - Mystery Client/Customer (On the Spot Inspection)
CA - Cancelled
CAR - Client Account Record (Booking Engine)
CIF - Client Intake Form (Client Assessment)
BPC - Blood Pressure Count
BTC - Body Temperature Check
LOC - Location (Present)
E30 - 30 Mins. Service Extension
E60 - 60 Mins. Service Extension
E90 - 90 Mins. Service Extension
E120 - 120 Mins. Service Extension
C5 - 5 Mins. Cut Session
C10 - 10 Mins. Cut Session
4.1. π S1 Code Sample (Massage and Spa) On-Site and On-Demand Home, Hotel, or Office
4.1. π S1 Code Sample (Massage and Spa) On-Site and On-Demand Home, Hotel, or Office
SOS-SGP (Branch Code)
Juan Dela Cruz (Complete Guest Name)
120/80 (Blood Pressure Count)
36.5 (Body Temperature)
SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)
FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)
RM. 201 (Room Number)
S1 (Start Session Code)
SOD-HOM (Branch Code)
118 Bonita Street, Kalayaan, Subic Bay (Complete Home Address)
Juan Dela Cruz (Complete Guest Name)
120/80 (Blood Pressure Count)
36.5 (Body Temperature)
SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)
FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)
RM. 201 (House or Room Number)
S1 (Start Session Code)
SOD-HOT (Branch Code)
Hotel Bahia (Hotel Name)
Juan Dela Cruz (Complete Guest Name)
120/80 (Blood Pressure Count)
36.5 (Body Temperature)
SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)
FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)
RM. 201 (House or Room Number)
S1 (Start Session Code)
4.2. π S1 Code Sample (Membership Card Purchase) On-Site:
4.2. π S1 Code Sample (Membership Card Purchase) On-Site:
SOS-SGP (Branch Code)
Juan Dela Cruz (Complete Guest Name of Primary Member)
REGMEM, REG, CASH (Regular Membership, Promotion, and Payment Method) orΒ
VIPGOLDMEM0024, REG, GSGP (Membership Type + Card Number, Promotion, and Payment Method) or
VIPPLATMEM0048, REG, TM (Membership Type + Card Number, Promotion, and Payment Method)
4.3. π S1 Code Sample (CoWorking Space, Cafe, and Lounge) On-Site:
4.3. π S1 Code Sample (CoWorking Space, Cafe, and Lounge) On-Site:
SOS-SGP-SCL, (Branch Code)
Juan Dela Cruz (Complete Guest Name)
AF120 + 1BC, REG, CASH (Services, Duration, Promotion, Payment Method) or
AF120 + 1BC + 1SM, REG, CASH (Services, Duration, Promotion, Payment Method) or
E120 + 1BC, REG, CASH (Service Extension for 120 Minutes with 1 Drink, Promotion, Payment Method) or
E120 + 1BC + 1SM, REG, CASH (Service Extension for 120 Minutes with 1 Drink + 1 Spot Massage, Promotion, Payment Method)
S1 (Start Session Code)
C. Base Massage Service Codes
C. Base Massage Service Codes
1. π΄σ ΅σ ³σ σ ₯σ Ώ Base Massage, Cafe, and Lounge, Product, and Service Codes
1. π΄σ ΅σ ³σ σ ₯σ Ώ Base Massage, Cafe, and Lounge, Product, and Service Codes
SW60 - Swedish Massage (Oil) for 60 Mins.
SH60 - Shiatsu Massage (Dry) for 60 Mins.
TH60 - Thai Massage (Yoga or Stretching) for 60 Mins.
KI60 - Kids Massage(6-10 Yrs. Old) for 60 Mins.
HE60 - Head & Back Massage for 60 Mins.
HA60 - Hand & Arms Massage for 60 Mins.
FO60 - Foot & Legs Massage for 60 Mins.
CO60 - Combination Massage (Swedish Massage + Shiatsu Massage) for 60 Mins.
HO60 - Hot Stone Massage (4-6 Pcs. Stones) for 60 Mins.
VE60 - Ventosa Massage (4-6 Pcs. Cups) for 60 Mins.
AR60 - Aromatherapy Massage (Swedish Massage + Aromatherapy Plus) for 60 Mins.
RE60 - Reflex Massage (Therapeutic) for 60 Mins.
SP60 - Sports Massage (Pre or Post) for 60 Mins.
PR60 - Prenatal Massage (3-6 Months) for 60 Mins.
PREM60 - Premium Massage (Swedish + Face Mask) for 60 Mins.
TS60 - Tsunami Massage (Synchronize Twin or 4 Hands Massage) for 60 Mins.
OSM20 - Office Syndrome Massage - For (3) Persons For (20) Minutes Each
REGMEM - Regular Membership
VIPGOLDMEM0024 - VIP Gold Membership + Card Number
VIPPLATMEM0048 - VIP Platinum Membership + Card Number
AF120 - Access Fee (CoWorking Space) Per Pax for 120 Mins.
DIC - Dine-In Charge (Per Person)
PUSC - Pick-Up Service Charge (Per Order)
SM - Spot Massage (Per Person)
LF - Locker Fee (Per Person)
BC - Brewed Coffee
HT - Hot Tea
IT - Iced Tea
IC - Iced Coffee
GW - Glass of Wine
BB - Brownie Bites
CB - Caramel Bites
BSB - Butterscotch Bites
OFC - Old Fashioned Cookies
PBC - Peanut Butter Cookies
D. Add-On Spa Service Codes
D. Add-On Spa Service Codes
1. π Add-On Spa Service Codes
1. π Add-On Spa Service Codes
SM10 - Spot Massage for 10 Mins.
AP30 - Aromatherapy Plus + Head Massage for 30 Mins.
EC30 - Ear Candling for 30 Mins.
HS30 - Hair Spa for 30 Mins.
BS60 - Body Scrub for 60 Mins.
FS30 - Foot Spa for 30 Mins.
FSS30 - Foot Scrub Spa for 30 Mins. - On-Demand
HDS30 - Hand Spa for 30 Mins.
HSS30 - Hand Scrub Spa for 30 Mins. - On-Demand
PN30 - Power Nap for 30 Mins.
FC30 - Facial Cleansing for 30 Mins.
FM30 - Face Mask + Head Massage for 30 Mins.
BW10 - Body Wash for 10 Mins.
MC30 - Manicure for 30 Mins.
PC30 - Pedicure for 30 Mins.
MP60 - Manicure and Pedicure for 60 Mins.
MF10 - Matte Finish Polish for 10 Mins.
TGP30 - TruGel Polish for 30 Mins
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