• • Perform Daily Pre-Operating, Maintenance, and Post-Operating Procedures.

  • Clock In and Out of ISP

  • Process End-to-End On-Site Bookings and Reservations (Walk-In and Online)

  • Process End-to-End On-Demand Bookings and Reservations (Walk-In and Online)

  • Log Daily SOS and SOD Job Order Log Sheet (Online)

  • Log Daily SOS and SOD Cash Disbursement Log Sheet (Online)

  • Generate Daily Branch Journal Reports (Online)

  • Audit, Update, and Log Daily Online BIR Weekly PT

  • Audit, Update, and Organize Offline Manual Books of Accounts (Manual Cash Receipt Journal, Disbursement Journal, General Journal, and General Ledger)

  • Audit and Issue Manual Official Receipts

  • Check, Organize, and Archive all Daily and Weekly Transaction Records (Job Order Log Sheets, Cash Disbursement Receipts, Notice of Violations, and Other Documentations)

• • Check, Organize and Archive all Weekly Transaction Records (Job Order Log Sheets, Cash Disbursement Receipts, Notice of Violations, and Other Documentations) every Saturday.

  • Replenish and Purchase Spa Consumables, Office Supplies, and Cleaning Products (Such as Calamansi, Sugar, Tea Light, Garbage Bags (S, L), Detergent Powder, Albatros, Zonrox, Liquid Hand Soap, Linen Spray, Toilet Paper Rolls, and other related products and equipment) every Sunday.

  • Replenish and Purchase Order Coworking Space, Cafe/Lounge Consumables and Cleaning Products (Such as Sugar, Creamer, Lemon, Ice, Table Napkins, and other related products and equipment) every Sunday.

  • Audit, Update, and Organize Offline Manual Books of Accounts (Manual Cash Receipt Journal, Disbursement Journal, General Journal, and General Ledger) 

  • Audit and Organize Manual Official Receipts 

  • Audit, Update, and Organize Inventory Reports, Purchased Products, and Refill Logs every Sunday.

  • Check and Update the Status of Expired VIP Members then, fill the lines in RED every Sunday.

  • Update Weekly ISP Staging Hours Schedule and Area of Responsibilities

  • Check Weekly Independent Service Providers Skills Training Evaluation for the New Trainees and Existing Service Providers every Monday.

  • Aircon Cleaning (All Areas) every Monday.

  • Attend Weekly MANCOM (Management Committee) Meeting

  • Other Tasks (E.g. Recruitment, Approval of Leave Requests, Onboarding of ISP, Enrollment or Issuance of Notice of Violations and ID)

• • Record Monthly Electric and Water Meters Reading.

  • Check and Update Inventory Report, Purchased Products and Refill Log every 30th or 31st of the Month.

  • Replenish and Purchase Order Spa Base and Add-On Service Products Such as: Essential and Massage Oils, Alcohols, Lotions, Toilet Paper Rolls, Slippers, Nail Files, Ear Candles, Scrubs, Facial Cleansing Products, Hair Spa, Face Masks, Nail Polish and other related products and equipment) every 30th or 31st of the Month.

  • Replenish and Purchase Order CoWorking Space, Cafe/Lounge Base Products (Such as: Brewed Coffee, Filter, Iced Coffee, Iced tea, Wine, Hot Tea,  and other related products and equipment) every 30th or 31st or End of the Month.

  • Check, Organize and Archive all Monthly Transaction Records (Job Order Log Sheets, Cash Disbursement Receipts, Notice of Violations and Other Documentations)

  • Update Weekly ISP Staging Hours Schedule and Area of Responsibilities

  • Review and Send TMRS (Total Monthly Running Sales) Every Last Saturday of the Month at 12 MN.

• • Schedule, Organize, and Facilitate Quarterly Fumigation Process of the On-Site Branch Facility

  • Organize and Facilitate Quarterly General Cleaning every first Sunday or Monday of the Last Months (March, June, September, and December)

  • Sunday (9 AM-7 PM Shift) General Cleaning Assignments (Main Entrance, Staircase, Lobby/Reception, Front Office, Lounge Kitchen, and Aesthetic Area)

  • Monday (1 PM-11 PM Shift) General Cleaning Assignments (Hallways, Stock Room, Staff Room, Dirty Kitchen, Restroom, and Shower Rooms)

  • Tuesday (3 PM-1 AM or 5 PM-3 AM Shift) General Cleaning Assignments (CoWorking Space, Cafe/Lounge, Conference and Massage Areas)

  • Check, Organize, and Archive all Quarterly Transaction Records (Job Order Log Sheets, Cash Disbursement Receipts, Notice of Violations, and Other Documentations)

  • Review and Endorse Independent Service Provider's Health Cards including Passes and IDs.

  • Perform Independent Service Provider's Periodic Evaluation (Pricing, Services, Blood Pressure Check, and Client Intake Form Evaluation)

  • Perform Quarterly (March, June, September, December) Equipment, Furniture, and Products Inventory.

  • Schedule, Organize, and Facilitate Meetings for Quarter-End Review.

  • Prepare and Submit Quarter-End General Reports.

  • Schedule, Organize, and Facilitate Discussion of Quarterly Road Maps.

  • Schedule, Organize, and Facilitate Meetings for Next Quarter's Budget.

  • Compliance, Processing, and Issuance of SBMA ID and Company ID 

  • Prepare and Generate SOA's of Mandatory Benefits (SSS, PHIC, and HDMF) 

  • Filing and Payment of Mandatory Benefits (SSS, PHIC, and HDMF) 

• • Process Renewal of Business Permits (CR, Mayor's Permit, Sanitary, Fire, Labor, Accounting, and Other Registrations)

  • Review and Endorse Independent Service Provider's Health Cards including Passes and IDs.

  • Check, Organize and Archive all Annual Transaction Records (Job Order Log Sheets, Cash Disbursement Receipts, Notice of Violations, and Other Documentations)

  • Perform Annual (December) Equipment, Furniture, and Products Inventory.

  • Schedule, Organize, and Facilitate Meetings for Year-End Review.

  • Prepare and Submit Year-End Annual General Reports.

  • Schedule, Organize, and Facilitate Discussion of Annual Road Map.

  • Schedule, Organize, and Facilitate Meetings for Next Year's Budget.

• 1. Application – It is a process of putting something such as healing agent or lotion into the body especially the skin for soothing action.

  2. Assessment – It is an evaluation of the health status of an individual by performing a physical appraisal after obtaining a health history.

  3. Documentation – This refers to a chronological written account of a client’s assessment and management that includes the client’s medical history and complaints, the therapist’s physical findings, the results of assessment and procedures, and therapeutic procedures.

  4. Massage Therapy – Refers to a system of assessment, evaluation and manual application techniques used in a scientific manner taking into account the muscle locations, stress points and other anatomical considerations of the human body. It includes adjunctive external application of water, heat and cold, stretching, passive and active joint movement within the normal physiologic range of motion as a means of promoting pain relief, injury rehabilitation or health improvement in a safe, non-sexual environment that respects the client’s self-determined outcome for the session.

  5. Palpation – This is an assessment of the body by touching or pressing with the fingers or the palm of the hand.

  6. Range of Motion Assessment – It is the extent of movement of a joint from full extension to full flexion (bending) measured in degrees like a circle.

  7. Sensory Assessment – It is the process of appraisal using the senses in a scientific and documented manner example is the simple pain assessment tool consisting of a 10cm line with 0 on one end, representing no pain, and 10 on the other, representing the worst pain ever experienced, which a patient indicates so the clinician knows the severity of his or her pain.

  8. Stroke – It refers to a single uninterrupted, and complete movement or process, especially when repeated or in a back-and-forth motion with the use of a hand or a tool to the surface or deeper structures of the body.

  9. Visual Assessment – It is an appraisal tool using image impressions on tissues, skin color, tone and texture in relation to a persons’ health condition.

  10. Vital Signs – This refers to the basic indicators of body function, usually meaning heartbeats per minute, breaths per minute, blood pressure, body temperature, and weight.

The Massage Therapy Process includes three phases:

Treating all clients in a massage facility with the same basic level of “standard” precautions involves work practices that are essential to provide a high level of protection to clients, other massage therapists and other people they get in contact with. Sanitation guidelines for massage therapist professionals include the following:

• 1. Pre-massage – This consists of two main activities conducted prior to massage application:

     1. • Client Assessment. The therapist shall interview the client in order to understand his/her therapeutic needs and requests. This includes the identification of contraindications, taking the client’s vital signs, and formulating a massage plan. This assessment shall be recorded in written S.O.A.P. format. This will discussed elaborately in the assessment and documentation topic later.

        • Preparation. The therapist prepares the venue and paraphernalia for massage while the client prepares him/herself for the massage proper.

  2. Massage Proper – This is the application of massage techniques, in accordance with the previously formulated massage plan either in a wellness massage or therapeutic massage.

  3. Post-massage – This consist of two main activities conducted after the massage application:

     1. • Aftercare. Means providing assistance to the client after the massage proper.

        • Documentation. Final completion of the S.O.A.P. form, to include the evaluation of the massage, client response, and the therapist’s recommendation for future sessions.

1. Assessment

In the world of medicine, there is a saying that states “treatment should never be administered without a diagnosis”. Similarly, clinical or therapeutic massage should never be done unless an accurate assessment has first been made. An assessment informs the therapist about the physical integrity of the tissues of the client’s body that are to be treated, and points the therapist toward the appropriate treatment tools to facilitate the healing of the condition.

Assessment for massage therapy encompasses all the evaluation skills that a massage therapist should learn and enhance. The massage therapist, being a member of the health team, must be familiar with the language used by other professionals in their assessment of the client.

The following are basic assessments that every massage therapist must know and understand. They must have the skills to use these evaluations tools to be able to give the right massage plan for every massage session.

Vital Signs

Purpose:

• • • • • To observe the general condition of the client.

        • To serve as a guide in meeting the needs of the client.

        • To aid the massage therapist in planning the client’s therapy program.

        • To prevent possible injury and complication to the client.

Types:

• • • • • Blood Pressure

        • Pulse Rate

        • Respiratory Rate

        • Temperature

General Conditions:

• • • • • Before vital signs are taken, be sure that the client has rested and is placed on a comfortable position.

        • Explain the procedure to the client so that he/she will feel at ease.

        • The frequency of taking the vital signs depends upon the condition of the client and the massage management policy.

        • Stop the activity/program promptly for any significant change of the vital signs.

Visual Assessment

Purpose:

• • • • • To provide information regarding the conditions of the soft tissues for any variations of skin coloration.

        • To observe the differences in bilateral symmetry of tissues.

        • To check for any kind of marks or wounds on the skin.

Palpation

Purpose:

• • • • • To locate the target muscle that is being palpated.

        • To assess its health by feeling for its tone and texture. E.g;

          • • Is it tight or loose?

            • Is it inflamed or tender to touch?

            • Are there trigger points located within it? 

            • Are fascial adhesions present?

Sensory Assessment

Purpose:

• • • • • To provide information regarding the conditions of client on pain tolerance.

        • To assess the clients’ pain through a pain scale. E.g;

          • • When does the pain occur?

            • What type of pain is experienced (local or referring)?

            • What is the level of intensity?

            • What aggravates/relieves the pain?

Range of Motion Assessment (ROMA)

Purpose:

• • • • • To help maintain clients’ awareness of movement.

        • To decrease or inhibit pain.

        • To determine the joints affected.

Types:

• • • • • Active Range of Motion (AROM) – limb is actively moved; WITH MUSCLE CONTRACTION

        • Passive Range of Motion (PROM) – limb is passively moved; NO MUSCLE CONTRACTION

2. Documentation

Within the healthcare community, documentation is used to create and maintain a patient’s record and develop initial and session-to-session treatment plans as well as for communication between healthcare professionals. Documentation is a guideline for safe and effective treatment and proof of the client’s progress.

Currently in massage field, documentation is becoming more common. As massage continues to develop as a healthcare profession and governmental licensure becomes prevalent, the need to learn documentation becomes more critical because licensed healthcare practitioners are legally required to document client progress. There are therapists who do not keep accurate records of client progress because they consider it unnecessary at the time, think it takes too much time, or do not want to bother clients with paper work and interviews. Realistically, most clients are not interested in filling out forms or sitting through an interview. Most of them just want to get on the massage table, receive treatment and go home.

Purpose:

• • • • • Preserve basic patient information

        • Records changes in patient condition

        • Justifies treatment

        • Allows continuity of care

        • Satisfies regulatory requirements

        • Provides date for quality control

Characteristics of Good Medical Record

• • • • • Accurate

        • Complete

        • Legible

Types of Documentation Forms Used in the Practice of Massage

• • • • • Client Intake Form – used in initial massage session which includes clients’ name, gender, date of birth, session date to name a few.

        • SOAP Form – an acronym for Subjective, Objective, Assessment and Plan. It is a method of documentation used by massage therapists to write out notes in a clients’ chart.

        • Pain Assessment Form – a pain scales and checklist useful for clinical assessment on clients’ feeling of pain and for monitoring on the effectiveness of treatments at different points in time.

        • Range of Motion Assessment Form – a form used with the purpose of evaluating if joint movements are within its normal range.

        • Massage Wellness/Therapeutic Summary Form – a summary form of the massage session per session details since the initial appointment until the purpose has been achieved. The details on every session will guide the massage therapist on the effectiveness of the treatment done as requested by the client.

Massage therapists should be oriented toward the importance of an infection control program. They should be equipped with basic knowledge, skills and attitudes for good infection control practices.

In order to implement a good infection control program, an infection control team should be created with the following tasks:

• • • • Assess training needs of the staff and provide the required training through awareness programs, in-service education and on-the-job training;

Example of Trainings: Work Restrictions – employees with certain contagious illness are not allowed to report until they are deemed neither contagious nor communicable.

• • • • Provide periodic re-training or orientation of staff and review the impact of the training;

      • Organize regular training program for the staff for essential infection control practices.

As massage therapy professionals, there are precautions that can be taken to reduce the risks of infection. First, treat every client as if they have an infectious disease. Many persons with infectious disease do not exhibit symptoms and may appear to be healthy. Precautions should be taken with clients who deny having an infectious disease as they may not realize they have an infectious disease or they may be concealing their disease for fear of discrimination or being denied treatment.

Treating all clients in a massage facility with the same basic level of “standard” precautions involves work practices that are essential to provide a high level of protection to clients, other massage therapists and other people they get in contact with. Sanitation guidelines for massage therapist professionals include the following:

1. Hand Washing And Antisepsis

How to wash your hands properly:

• • • • Wet your hands

      • Liquid Soap

      • Lather and scrub each finger nails for 20 seconds

      • Rinse – 10 seconds

      • Dry your hands

      • Turn off tap

Don’t Forget to Wash:

• • • • Between your fingers

      • Under your nails

      • The tops of your hands

Two methods of improving massage therapists’ hand hygiene are as follows:

• • • • Traditional Hand Washing – uses running water and apply soap or detergent.

      • Hand Asepsis – uses running water and apply antimicrobial soap or detergent that contains an antiseptic.

(Uses an alcohol-based antiseptic hand rub when hands are not soiled with dirt)

Factor to consider when choosing antiseptic agent:

• • • • Effectiveness of the product against the pathogens likely to be encountered in the workplace

      • Persistence of antiseptic activity

      • Speed at which the product takes effect

      • Acceptance and compliance by employees

Massage therapy professionals should be expected to wash their hands:

• • • • Upon arrival to the massage facility, client house or hotel rooms.

      • When gloves are noted to have a tear or defect

      • When hands come in contact with saliva or blood

      • Before patient is seen and gloves are put on

      • After a patient is seen and gloves are taken off

      • Anytime gloves are removed

      •  When hands are visibly soiled

      • Before leaving the facility for the day

2.   Lotions

Frequent hand washing and use of antiseptic products can lead to dry, chapped hands which can provide easy entry for pathogens. Moisturizing lotion to the hands can ease dryness associated with frequent hand washing. However, it is important to avoid petroleum or oil-based lotion since it can break down latex gloves and increase permeability.

3.   Jewelry

It is advised to avoid wearing jewelry like rings, bracelets, or wristwatches while performing massage therapy because removing microorganisms from small cracks and fractures found in jewelry is difficult. Furthermore, jewelry and any sharp objects can also potentially injure the client or break the fingernails.

4.   Fingernails

Fingernails should be kept clean, short and without nail polish. Long fingernails or cracked nail polish should provide hiding places for microorganisms thus, violating sanitary standards. Long fingernails can also injure the client or break the protective barrier of gloves. Any practitioner with artificial nails presents high risk for fungal infections, which can be transmitted to the client.

5.   Vaccination and Immunization

Massage therapists are considered high risk for acquiring vaccine-preventable diseases. Thus, it is essential that a vaccination and immunization program be put in place to protect them.

Some of the vaccine-preventable diseases that therapists may be exposed during their work are:

• • • • Hepatitis B

      • Influenza

      • Measles

      • Mumps

      • Rubella

6.   Use of Protective Barriers

Using personal protective equipment or gears provides a physical barrier between microorganisms and the massage therapist. It offers protection by helping to prevent microorganisms from contaminating hands, eyes, clothing, hair and shoes and for being transmitted to other clients and staff. Personal protective gears are used when handling blood, body substances, excretions and secretions.

As for any unidentified substance, treat it as unsafe at all times. Proper method of handling unsafe substances should be imposed to avoid contamination and any protective gear is advisable.

Personal protective equipment includes:

• • • • Gloves

      • Masks

      • Cap

      • Gown/Scrub Suits/Uniforms

      • Boots/Shoe Cover

7.  Appropriate handling of client massage equipment and soiled linen

In the event of body fluid discharge, bed linens and towels must be removed with gloved hands. Contaminated linens or equipment must be washed separately from the rest in hot water and put disinfectants.

8.   Environmental cleaning

Surfaces or equipment in the massage therapy office that do not touch clients directly are known as environmental surfaces. The surfaces of items such as knobs, switches, and handles can become contaminated with microorganisms. For the purpose of disinfection, there are two categories of environmental surfaces:

• • • • Clinical Contact – (Ex. Countertops, switches, door knobs).

      • Housekeeping – (Ex. Walls, Floors)

Clinical contact surfaces should be disinfected with more rigorous methods than housekeeping surfaces because they are touched more frequently. Following treatment of each patient and at the end of the work day, environmental surfaces that may have been contaminated by client debris should first be cleaned with paper towels and a cleaning agent then disinfected appropriately.

9.    Post exposure Prophylaxis

Even with the most advanced infection plan, certain accidents and exposure may still occur. When this happens, a written policy for management of exposures will help. Procedures should be in place to promptly report, medically evaluate, and record all cases of accidental occupational exposures.

A qualified health care professional should be assigned to perform a medical evaluation and provide first aid and counseling if necessary. The medical evaluator should include in the chart of the following:

• • • • Date and time of the exposure

      • Details of where and how the exposure occurred

      • Type, brand, and size of the massage device involved in the exposure

      • Amount of contaminant involved and what type of injury

      • Details regarding the depth of the wound and whether any potentially infectious fluid was injected into the body

      • Estimate of the amount of potentially-infectious fluid involved

      • How long the potentially-infectious material remained on the skin or mucous membranes before washing or flushing of the are

      • Infectious medical history of the patient from which the exposure occurred

      • Vaccination history of the exposed massage therapist

      • Details of any counseling, treatment, or prophylaxis performed

Disposable (single-use) client care items should not be cleaned, disinfected, or sterilized for reuse at a later time. Such items should be used only once the discarded. Some examples include:

• • • • Disposable wear implements

      • Face rest covers

      • Gloves

      • Masks

      • Table paper

The health status of every massage therapist should be recorded in a medical chart and properly maintained according to what is required by laws regarding confidentiality and duration of maintenance.

The medical chart should contain information relating to:

• • • • Initial screening tests

      • Work-related medical examinations

      • Immunizations

      • Work restrictions

      • Exposure incident reports

      • Post exposure management

Service Provider: “Sir/Mam, Welcome to Spasify! I’m Your Name your Position (E.g. Therapist) for Today/Tonight.

Service Provider: “Sir/Mam, as part of our SOP we need first to check your vital sign (blood pressure) so that we can proceed for Client Intake Form."

Client: “Ah, Okay.”  After getting the client’s blood pressure inform him/her the result.

Service Provider: “Sir/Mam, your blood pressure is 120/80 and we can now proceed."

Client: “Okay.” If the client's blood pressure is high, inform him/her the result and to relax for another blood pressure check after 5 minutes then offer a glass of water.

Service Provider: “Sir/Mam, due to your high blood pressure and medical condition we need to check your blood pressure again after 5 minutes. Would you like some glass of water?"

Client: “Ah, Okay.” Once the blood pressure is normal proceed to Client Assessment (Visual, Palpation, ROMA and Sensory) then record it using the Client Intake Form.

Service Provider: “Sir/Mam, I will now perform my assessment to know more about your present medical condition” afterwards, inform the Client to fill up Client Intake form.

Service Provider: “Sir/Mam, here is the client intake form kindly fill it up because the following information will be used to help plan safe and effective session, please answer questions to the best of your knowledge”

Client: “Ah okay.” After signing up the Client Intake and Waiver form proceed the client in the designated foot wash area.

Service Provider: “Sir/Mam, for a while, I’m just going to prepare your foot wash.”  After foot wash, ask the Client for his/her ”Room Queuing Number” then guide the Client towards the designated room.

Service Provider: “Sir/Mam, This way to your room”  Before closing the curtain…

Service Provider:     “Sir/Mam, please undress and wear your boxer shorts then lay-down.” Clean and return the foot wash basin then get your massage kit at the front desk based from the given “Room Queuing Number” then surrender your mobile phone.

Service Provider: “Sir/Mam are you ready?”

Client: “Yes, I’m ready.”

Service Provider: “Good evening Sir/Mam, again I’m Your Name your Position (E.g. Therapist) for tonight, I just wanted to confirm  your requested Base Massage Service is Type of Service for Duration and Add-On Service for Duration.”

Client: “Yes, that is correct.”

Service Provider: “Okay Sir/Mam our starting time is Time and will end at Time.”

Service Provider: “Sir/Mam before we start we have 3X times breathing exercise, inhale… exhale…”

Client: “Inhale… Exhale… 3X…”

Service Provider: “Sir/Mam what pressure do you like? Soft, Moderate or Hard?

Client: “Soft”

Service Provider: “Okay Sir/Mam, please inform me if you want me to increase or decrease my pressure, or if you want to change Service Provider.”

Client: “Okay, I’m good.” Stretching… Service Proper…

Service Provider: “Sir/Mam your session is about to end at exactly Time would you like to extend your session? Or try our best selling Add-on Service?”

Client: “No, I’m good” If yes, inform the front desk first before proceeding.

Service Provider: “Sir/Mam, please hold for a moment, I will just inform the front office.”

Client: “Okay.”

Service Provider: “Sir/Mam, your additional Base Service is Type of Service for Duration OR Add-On Service is Type of Add-On Service for Duration.”

Client: “Okay.”

Service Provider: “Okay Sir/Mam our new starting time is Time and will end at Time.”

Client: “Okay.”

Service Provider: “Sir/Mam, please hold for a moment, I will now prepare your hot towel.”

Client: “Okay.” After hot towel… ask your Client to double check and secure all his/her belongings then, instruct to proceed at the Lounge/Waiting area for his/her preferred drinks. Prepare and Serve your Client's preferred drinks then, hand over his/her shoes and your tip card. Do not leave your Client until he leave the Spa then, ask for your Client's feedback about his/her experience then recommend suitable service for the next visit. Afterwards, give Spasify Business Card with your name written at the back then, perform your MUR (Make-Up Room) and change all linens accordingly.

Service Provider: “Sir/Mam, once again I’m Your Name your Position (E.g. Therapist) for tonight, thank you for choosing Spasify, hope to see you again.”

Client: “Okay.”

Service Provider: “What drink do you like? Hot Calamansi? Warm or Cold Water?”

Client: “Hot Calamansi, will do.”

1. 1 Front Office/OIC/Team Leader/Manager

• • Turn-On Indoor Spasify Build-up Signage (Front Office) and Counter Accent Lights at 9 AM then, turn-off at 11 PM.

  • Turn-On required Pin and Ceiling Lights in the Lobby and Front Office at 9 AM then, turn-off them at 3 AM.

  • Turn-On Music Player (Volume 25-30), TV, Insect Killer Devices, Diffusers, Lamps, Lights, and Put Aroma (Essential Oil) in the Oil Burners.

  • Turn-On ACU's as needed.

  • Place all Marketing Collateral such as Counter Top Menus, Decors, Card Holders, and Other required items.

  • Inspect ISP's and/or Employees if in Complete Uniforms (Mask, Ballpen, HMU, and BP Kit) then, verify Facebook Check-In and Selfie Picture Upload before Clocked-In at 9 AM.

  • Clocked-In ISP's and/or Employees using the Clocked-In POS or record it in the Offline DTR (Daily Time Records) by 9 AM.

  • Check Daily Branch Journal/Logbook for any previous endorsements, booking reminders, and other concerns by 9 AM.

  • Check, Account, and Receive Previously Endorsed Daily Branch Journal, Sales, Job Order Log Sheets, Cash Disbursements, and Receipts from 12 AM-3 AM  by 9 AM.

  • Check and ask the Required Personnel to Refill all Massage Kits as needed, then update the product Inventory report as needed by 9 AM.

  • Check Linen Supply of the day or Laundry Acknowledgement Receipt for Dispatch, if the linen supply is 50% or below of your total inventory, instruct Required Personnel to account and dispatch dirty laundry, then call for laundry service for pick-up by 9 AM.

  • Conduct Ocular Inspection in all Common Areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas, then send it to  Central Reservations Department/Proper Channel by 9 AM.

  • Organize, Review, and Conduct Briefing about Daily Standard Operating Procedures and Sales Target Briefing every 9 AM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 9:30 AM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 10 AM.

  • Log and Endorse using Daily Branch Journal any Booking Reminders and Other concerns from 9 AM - 1 PM to the next Manager/TL/OIC by 1 PM.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 9 AM - 1 PM by 1 PM.

  • Endorse and Remit All Daily Cut-off Sales from 12 AM - 1 PM to the Manager/TL/OIC by 1:30 PM.

  • Send Photos of the Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 1:30 PM.

  • If the Mid-Shift Manager/TL/OIC is not available Endorse and Remit All Daily Cut-off Sales from 12 AM - 1 PM and 1 PM - 5 PM to the Closing Manager/TL/OIC.

  • Clocked-Out ISP's and/or Employees using the Clocked-Out POS or record it in the Offline DTR (Daily Time Records) by 7 PM.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

1. 2 Required Personnel

• • Clean, Sweep, and Mop all common areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Areas, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas by 9 AM.

  • Prepare enough hot water and hot towels for the whole day of operation by 9 AM.

  • Check and Refill all Massage Kits as needed by 9 AM.

  • Check Linen Supply of the day, receive, account, and/or dispatch clean and/or dirty laundries if there are any, then organize and neatly fold each item and store them accordingly by 9 AM.

  • Neatly arrange bed frames, bed mattresses, bed linens, bed sheets, bed runners, shorts, towels, and pillows then, use bed linen spray upon completion then, change linens as needed.

  • Neatly arrange Partition and Room Entrance Curtains; All curtain straps ( > ) must be facing towards the right side at all times.

  • Arrange, Wipe, and Clean all Furniture such as Cabinets, Chairs, Counter, Stands, Side Tables, Sofas, and Other Indoor Spa Decorations. 

  • Wipe and Clean all Indoor and Outdoor Glass Windows, Doors, and Mirrors, at the Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas.

  • Wash Dishes, Organize, Wipe, and Keep all items dry in the designated area, then refill water in the dispenser as needed.

  • Sweep the leaves and trashes at the Main Entrance and Parking Area by 9 AM.

  • Perform PAM (Public Area Maintenance) as needed.

  • Perform other assigned and/or unforeseen tasks from the Manager/TL/OIC.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

1. 1 Front Office/OIC/Team Leader/Manager

• • Turn-On Indoor Spasify Build-up Signage (Front Office) and Counter Accent Lights at 1 PM then, turn-off at 11 PM.

  • Turn-On required Pin and Ceiling Lights in the Lobby and Front Office at 1 PM then, turn-off them at 1 AM.

  • Turn-On Music Player (Volume 25-30), TV, Insect Killer Devices, Diffusers, Lamps, Lights, and Put Aroma (Essential Oil) in the Oil Burners.

  • Place all Marketing Collateral such as Counter Top Menus, Decors, Card Holders, and Other required items.

  • Turn-On all ACU's for 2 hours 1 PM - 3 PM then turn it on again as needed.

  • Inspect ISP's and/or Employees if in Complete Uniform (Mask, Ballpen, HMU, and BP Kit) then, verify Facebook Check-In and Selfie Picture Upload before Clocked-In at 1 PM.

  • Clocked-In ISP's and/or Employees using the Clocked-In POS or record it in the Offline DTR (Daily Time Records) by 1 PM.

  • Check Daily Branch Journal/Logbook for any previous endorsements, booking reminders, and other concerns by 1 PM.

  • Check, Account, and Receive Previously Endorsed Daily Branch Journal, Sales, Job Order Log Sheets, Cash Disbursements, and Receipts from 12 AM - 1 PM by 1 PM.

  • Check and ask the Required Personnel to Refill all Massage Kits as needed then, update the Product Inventory report as needed by 1 PM.

  • Check Linen Supply of the day or Laundry Acknowledgement Receipt for Dispatch, if the linen supply is 50% or below of your total inventory, instruct Required Personnel to account and dispatch dirty laundry, then call for laundry service for pick-up by 1 PM.

  • Conduct Ocular Inspection in all Common Areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas, then send it to  Central Reservations Department/Proper Channel by 1 PM.

  • Organize, Review, and Conduct Briefings about Daily Standard Operating Procedures and Sales Target Briefing every 1 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 1:30 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 2 PM.

  • Log and Endorse Booking Reminders and Other concerns from 1 PM - 3 PM or 5 PM to the next Manager/TL/OIC by 3 PM or 5 PM.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 1 PM - 5 PM by 1 PM.

  • Endorse and Remit All Daily Cut-off Sales from 12 AM - 3 PM or 5 PM to the Manager/TL/OIC by 3:30 PM or 5:30 PM.

  • Send Photos of the Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 3:30 PM or 5:30 PM.

  • If the Closing Shift Manager/TL/OIC is not available Endorse and Remit All Daily Cut-off Sales from 12 AM - 11:59 PM to the remittance channel by 12:30 AM.

  • Send Photos of the Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 12:30 AM.

  • If the Remittance Center is not available Endorse, Safe-Keep, and/or Remit All Daily Cut-Off Sales from 12  AM - 11:59 PM the next day before  1 PM.

  • Turn-On and Check Outdoor Spasify Build-up Signages (Store-front, Store-side) and Flood Lights at 6 PM.

  • Turn-On and Check Outdoor Spasify Build-up Signages (Entrance and Directional) at 6 PM.

  • Turn-On and Check Remaining Indoor and Outdoor Ceiling Lights as needed at 6 PM.

  • Turn-Off Front Office (ACU) at 6 PM, then turn-on Lobby and/or Front-Office (ACU's) as needed.

  • Turn-Off and Check Outdoor Spasify Build-up Signage (Store-side), Floodlights, and Counter Accent Lights at 11 PM.

  • Clocked-Out ISP's and/or Employees using the Clocked-Out POS or record it in the Offline DTR (Daily Time Records) by 11 PM.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

1. 2 Required Personnel

• • Clean, Sweep, and Mop all common areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Areas, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas by 1 PM.

  • Water and drain all Indoor Plants by 1 PM then return them back to their respective areas by 3 PM.

  • Prepare enough hot water and hot towels for the whole day of operation by 1 PM.

  • Check and Refill all Massage Kits as needed by 1 PM.

  • Check Linen Supply of the day, receive, account, and/or dispatch clean and dirty laundries if there are any then, organize and neatly fold each item and store them accordingly by 1 PM.

  • Neatly arrange bed frames, bed mattresses, bed linens, bed sheets, bed runners, shorts, towels, and pillows then, use bed linen spray upon completion, then change linens as needed.

  • Neatly arrange Partition and Room Entrance Curtains; All curtain straps ( > ) must be facing towards the right side at all times.

  • Arrange, Wipe, and Clean all Furniture such as Cabinets, Chairs, Counter, Stands, Side Tables, Sofas, and Other Indoor Spa Decorations. 

  • Wipe and Clean all Indoor and Outdoor Glass Windows, Doors, and Mirrors, at the Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas.

  • Wash Dishes, Organize, Wipe, and Keep all items dry in the designated area, then refill water in the dispenser as needed.

  • Water the Plants in all areas between 4 PM - 5 PM.

  • Sweep the leaves and trashes at the Main Entrance and Parking Area by 4 PM.

  • Perform PAM (Public Area Maintenance) as needed.

  • Perform other assigned and/or unforeseen tasks from the Manager/TL/OIC.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

1. 1 Front Office/OIC/Team Leader/Manager

• • Inspect ISP's and/or Employees if in Complete Uniforms (Mask, Ballpen, HMU, and BP Kit) then, verify Facebook Check-In and Selfie Picture Upload before Clocked-In at 3 PM.

  • Clocked-In ISP's and/or Employees using the Clocked-In POS or record it in the Offline DTR (Daily Time Records) by 3 PM.

  • Check Daily Branch Journal/Logbook for any previous endorsements, booking reminders, and other concerns by 3 PM.

  • Check, Account, and Receive Previously Endorsed Daily Branch Journal, Sales, Job Order Log Sheets, Cash Disbursements, and Receipts from 12 AM - 3 PM by 3 PM.

  • Check and ask the Required Personnel to Refill all Massage Kits as needed then, update the Product Inventory report as needed by 3 PM.

  • Check Linen Supply of the day or Laundry Acknowledgement Receipt for Dispatch, if the linen supply is 50% or below of your total inventory, instruct Required Personnel to account and dispatch dirty laundry, then call for laundry service for pick-up by 3 PM.

  • Conduct Ocular Inspection in All Common Areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, and Stock Room and Other Common Areas, then send it to  Central Reservations Department/Proper Channel by 3 PM.

  • Organize, Review, and Conduct Briefings about Daily Standard Operating Procedures and Sales Target Briefing every 3 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 3:30 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 6 PM.

  • Review and Send TWRS (Total Weekly Running Sales) Every Tuesday and Saturday at 12 MN.

  • Review and Send TMRS (Total Monthly Running Sales) Every Last Saturday of the Month at 12 MN.

  • Check and Update Product Purchases Inventory and Product Refill and Usage Log of the Day by 12 MN.

  • Log and Endorse Booking Reminders and Other concerns from 3 PM - 11:59 PM to the next Manager/TL/OIC by 12MN.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 3 PM - 11:59 PM.

  • Endorse and Remit All Consolidated Sales from 12 AM - 11:59 PM to the remittance channel by 12:30 AM.

  • Send Photos of the Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 12:30 AM.

  • If the Remittance Channel is not available Endorse, Safe-Keep, and/or Remit All Daily Cut-off Sales from 12 AM - 11:59 PM the next day before 3 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 12:30 AM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 1 AM.

  • Log and Endorse Booking Reminders and Other concerns to the next available Manager/TL/OIC by 1 AM.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 12 AM - 1 AM.

  • Endorse and Safe-Keep All Early Cut-off Sales from 12 AM - 1 AM to the remittance channel by 1 AM.

  • Send Photos of the Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 1 AM.

  • If the Remittance Channel is not available Endorse, Safe-Keep, and/or remit All Early Cut-off Sales from 12 AM - 1 AM the next day before 3 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 1 AM.

  • Clocked-Out ISP's and/or Employees using the Clocked-Out POS or record it in the Offline DTR (Daily Time Records) by 1 AM.

  • Turn-Off, Unplug, and Check Music Player, TV, Insect Killer Device, Lamps, Oil burners, and ACU's at 1 AM.

  • Turn-Off and Check Outdoor Spasify Build-up Signage (Store-front), Directional Signages, and Outdoor Ceiling Lights at 1 AM.

  • Turn-Off and Check all Remaining Lightings such as Lamps, Indoor, and Outdoor Ceiling Lights at 1 AM.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

  • Lock and Secure the Fire Exit and Main Entrance then, surrender, and/or keep Store keys.

  • Take and Send Facility Report Photos to the Proper Channel/Central Reservations Department.

1. 2 Required Personnel

• • Check and Refill all Massage Kits as needed by 3 PM.

  • Check Linen Supply of the day, receive, account, and/or dispatch clean and dirty laundries if there is any then, organize and neatly fold each item and store them accordingly by 3 PM.

  • Clean, Sweep, and Mop all common areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Areas, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas by 3 PM.

  • Neatly arrange bed frames, bed mattresses, bed linens, bed sheets, bed runners, shorts, towels, and pillows then, use bed linen spray upon completion then, change linens as needed.

  • Neatly arrange Partition and Room Entrance Curtains; All curtain straps ( > ) must be facing towards the right side at all times.

  • Arrange, Wipe, and Clean all Furniture such as: Cabinets, Chairs, Counter, Shoe Racks, Stands, Side Tables, Sofas, and Other Indoor Spa Decorations. 

  • Wipe and Clean all Indoor and Outdoor Glass Windows, Doors, and Mirrors, at the Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas.

  • Prepare and Fold all used Linens such as bed linens, bed sheets, bed runners, shorts, towels, and pillowcases then list them using the acknowledgment receipt for proper inventory before dispatching the next day.

  • Wash Dishes, Organize, Wipe, and Keep all items dry in the designated area, then refill water in the dispenser as needed.

  • Remove all Marketing Collateral such as Counter Top Menus, Decors, Card Holders, and Other required items.

  • Collect all Indoor Plants and place them in a well-lit area.

  • Collect Garbage Bags in all Common Areas and replace them as needed, then dispose of them accordingly.

  • Perform PAM (Public Area Maintenance) as needed.

  • Perform other assigned and/or unforeseen tasks from the Manager/TL/OIC.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist.

1. 1 Front Office/OIC/Team Leader/Manager

• • Inspect ISP's and/or Employees if in Complete Uniforms (Mask, Ballpen, HMU, and BP Kit) then, verify Facebook Check-In and Selfie Picture Upload before Clocked-In at 5 PM.

  • Clocked-In ISP's and/or Employees using the Clocked-In POS or record it in the Offline DTR (Daily Time Records) by 5 PM.

  • Check Daily Branch Journal/Logbook for any previous endorsements, booking reminders, and other concerns by 5 PM.

  • Check, Account, and Receive Previously Endorsed Daily Branch Journal, Sales, Job Order Log Sheets, Cash Disbursements, and Receipts from 12 AM - 5 PM by 5 PM.

  • Check and ask the Required Personnel to Refill all Massage Kits as needed then, update the Product Inventory report as needed by 5 PM.

  • Check Linen Supply of the day or Laundry Acknowledgement Receipt for Dispatch, if the linen supply is 50% or below of your total inventory, instruct Required Personnel to account and dispatch dirty laundry, then call for laundry service for pick-up by 5 PM.

  • Conduct Ocular Inspection in All Common Areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, and Stock Room and Other Common Areas, then send it to  Central Reservations Department/Proper Channel by 5 PM.

  • Organize, Review, and Conduct Briefing about Daily Standard Operating Procedures and Sales Target Briefing every 5 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 5:30 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 6 PM.

  • Review and Send TWRS (Total Weekly Running Sales) Every Tuesday and Saturday at 12 MN.

  • Review and Send TMRS (Total Monthly Running Sales) Every Last Saturday of the Month at 12 MN.

  • Check and Update Product Purchases Inventory and Product Refill and Usage Log of the Day by 12 MN.

  • Log and Endorse Booking Reminders and Other concerns from 5 PM - 11:59 PM to the next Manager/TL/OIC by 12MN.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 5 PM - 11:59 PM.

  • Endorse and Remit All Consolidated Sales from 12 AM - 11:59 PM to the remittance channel by 12:30 AM.

  • Send Photos of the Daily Branch Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 12:30 AM.

  • If the Remittance Channel is not available Endorse, Safe-Keep, and/or Remit All Daily Cut-off Sales from 12 AM - 11:59 PM the next day before 5 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 12:30 AM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 1 AM.

  • Log and Endorse Booking Reminders and Other concerns to the next available Manager/TL/OIC by 3 AM.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 12 AM - 3 AM.

  • Endorse and Safe-Keep All Early Cut-off Sales from 12 AM - 3 AM to the remittance channel by 3 AM.

  • Send Photos of the Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 3 AM.

  • If the Remittance Channel is not available Endorse, Safe-Keep, and/or remit All Early Cut-off Sales from 12 AM - 3 AM the next day before 5 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 3 AM.

  • Clocked-Out ISP's and/or Employees using the Clocked-Out POS or record it in the Offline DTR (Daily Time Records) by 3 AM.

  • Turn-Off, Unplug, and Check the Music Player, TV, Insect Killer Device, Lamps, Oil burners, and ACU's at 3 AM.

  • Turn-Off and Check Outdoor Spasify Build-up Signage (Store-front), Directional Signages, and Outdoor Ceiling Lights at 3 AM.

  • Turn-Off and Check all Remaining Lightings such as Lamps, Indoor, and Outdoor Ceiling Lights at 3 AM.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

  • Lock and Secure the Fire Exit and Main Entrance then, surrender, and/or keep Store keys.

  • Take and Send Facility Report Photos to the Proper Channel/Central Reservations Department.

1. 2 Required Personnel

• • Check and Refill all Massage Kits as needed by 5 PM.

  • Check Linen Supply of the day, receive, account, and/or dispatch clean and dirty laundries if there is any then, organize and neatly fold each item and store them accordingly by 5 PM.

  • Clean, Sweep, and Mop all common areas such as Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Areas, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas by 5 PM.

  • Neatly arrange bed frames, bed mattresses, bed linens, bed sheets, bed runners, shorts, towels, and pillows then, use bed linen spray upon completion then, change linens as needed.

  • Neatly arrange Partition and Room Entrance Curtains; All curtain straps ( > ) must be facing towards the right side at all times.

  • Arrange, Wipe, and Clean all Furniture such as: Cabinets, Chairs, Counter, Shoe Racks, Stands, Side Tables, Sofas, and Other Indoor Spa Decorations. 

  • Wipe and Clean all Indoor and Outdoor Glass Windows, Doors, and Mirrors, at the Main Entrance, Front Office, Lobby/Reception, CoWorking Space/Lounge, Conference Room, Massage and Aesthetic Area, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas.

  • Prepare and Fold all used Linens such as bed linens, bed sheets, bed runners, shorts, towels, and pillowcases then list them using the acknowledgment receipt for proper inventory before dispatching the next day.

  • Wash Dishes, Organize, Wipe, and Keep all items dry in the designated area, then refill water in the dispenser as needed.

  • Remove all Marketing Collateral such as Counter Top Menus, Decors, Card Holders, and Other required items.

  • Collect all Indoor Plants and place them in a well-lit area.

  • Collect Garbage Bags in all Common Areas and replace them as needed, then dispose of them accordingly.

  • Perform PAM (Public Area Maintenance) as needed.

  • Perform other assigned and/or unforeseen tasks from the Manager/TL/OIC.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist.

1. 1 Front Office/OIC/Team Leader/Manager

• • Turn On Indoor Spasify Build-up Signage (Front Office) and Counter Accent Lights at 1 PM then, turn off at 11 PM.

  • Turn On the required Pin and Ceiling Lights at the Lobby and Front Office at 1 PM then, turn off at 1 AM.

  • Turn On Music Player (Volume 25-30), TV, Insect Killer Devices, Diffusers, Lamps, Lights, and Put Aroma (Essential Oil) in the Oil Burners.

  • Place all Marketing Collateral such as Counter Top Menus, Decors, Card Holders, and Other required items.

  • Turn On ACU for 2 hours 1 PM - 9 PM then turn it on again as needed.

  • Inspect ISP's and/or Employees if in Complete Uniform (Mask, Ballpen, HMU, and BP Kit) then, verify Facebook Check-In and Selfie Picture Upload before Clocked-In at 1 PM.

  • Clocked-In ISP's and/or Employees using the Clocked-In POS or record it in the Offline DTR (Daily Time Records) by 1 PM.

  • Check Daily Branch Journal/Logbook for any previous endorsements, booking reminders, and other concerns by 1 PM.

  • Check, Account, and Receive Previously Endorsed Daily Branch Journal, Sales, Job Order Log Sheets, Cash Disbursements, and Receipts from 12 AM - 1 PM by 1 PM.

  • Check and ask the Required Personnel to Refill all Consumable Containers as needed then, update the Product Inventory report as needed by 1 PM.

  • Conduct Ocular Inspection in all Common Areas of the CoWorking Space, Cafe/Lounge, Conference Room, Restrooms, Shower Rooms, and Other Common Areas, then send it to  Central Reservations Department/Proper Channel by 1 PM.

  • Organize, Review and Conduct Briefings about Daily Standard Operating Procedures and Sales Target Briefing every 1 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 1:30 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 2 PM.

  • Log and Endorse Booking Reminders and Other concerns from 1 PM - 3 PM to the next Manager/TL/OIC by 3 PM.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 1 PM - 3 PM by 1 PM.

  • Endorse and Remit All Daily Cut-off Sales from 12 AM - 3 PM to the Manager/TL/OIC by 3:30 PM.

  • Send Photos of Daily Branch Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 3:30 PM.

  • If the Closing Shift Manager/TL/OIC is not available Endorse and Remit All Daily Cut-off Sales from 12 AM - 11:59 PM to the remittance channel by 12:30 AM.

  • Send Photos of Daily Branch Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 12:30 AM.

  • If the Remittance Center is not available Endorse, Safe-Keep, and/or Remit All Daily Cut-Off Sales from 12 AM - 11:59 PM the next day before  1 PM.

  • Turn-On and Check Outdoor Spasify Build-up Signages (Store-front, Store-side) and Flood Lights at 6 PM.

  • Turn-On and Check Outdoor Spasify Build-up Signages (Entrance and Directional) at 6 PM.

  • Turn-On and Check Remaining Indoor and Outdoor Ceiling Lights as needed at 6 PM.

  • Turn-Off and Check Outdoor Spasify Build-up Signage (Store-side), Floodlights, and Counter Accent Lights at 11 PM.

  • Clocked-Out ISP's and/or Employees using the Clocked-Out POS or record it in the Offline DTR (Daily Time Records) by 11 PM.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

1. 2 Required Personnel

• • Check the intake water hose of the Espresso Machine. If the water hose is not inside the clean water gallon, insert it into it and ensure that the hose can intake the clean water from the container.

  • Check mineral water level: If there is a minimum water level, change the water container to a new one. If the mineral water inside the container is at the ideal level proceed to the next step.

  • Check and ensure that the drainage hose is in the waste container. If not, place the drainage hose inside the waste container.

  • Plug the Espresso Machine into the provided extension, and make sure that the provided extension is plugged-in to the main outlet.

  • Turn on the extension switch, then turn on the switch of the Expresso Machine; located at the bottom right of the machine (Light Indicator will light up from the machine).

  • Pull down the lever of the steamer, then wait until steam appears, then pull the lever upwards if the steam has already appeared.

  • Clean, Sweep and Mop all common areas of the CoWorking Space, Cafe/Lounge, Restrooms, Shower Rooms, and Other Common Areas by 1 PM.

  • Check and Refill all Consumable Containers as needed by 1 PM.

  • Neatly Arrange, Align, Organize, Wipe, and Clean all Furniture such as Bar Counters, Sink, Cabinets, Chairs, Counters, Stands, Side Tables, Sofas, and Other Indoor Decorations. 

  • Wipe and Clean all Indoor and Outdoor Glass Windows, Doors, and Mirrors, at the CoWorking Space, Cafe/Lounge, Restrooms, Shower Rooms, and Other Common Areas.

  • Wash Dishes, Organize, Wipe, and Keep all items dry in the designated area, then refill water in the dispenser as needed.

  • Water the Plants in all areas between 4 PM - 5 PM.

  • Perform PAM (Public Area Maintenance) as needed.

  • Perform other assigned and/or unforeseen tasks from the Manager/TL/OIC.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

1. 1 Front Office/OIC/Team Leader/Manager

• • Inspect ISP's and/or Employees if in Complete Uniform (Mask, Ballpen, HMU, and BP Kit) then verify Facebook Check-In and Selfie Picture Upload before Clocked-In at 3 PM.

  • Clocked-In ISP's and/or Employees using the Clocked-In POS or record it in the Offline DTR (Daily Time Records) by 3 PM.

  • Check Daily Branch Journal/Logbook for any previous endorsements, booking reminders, and other concerns by 3 PM.

  • Check, Account, and Receive Previously Endorsed Daily Branch Journal, Sales, Job Order Log Sheets, Cash Disbursements, and Receipts from 12 AM - 3 PM by 3 PM.

  • Check and ask the Required Personnel to Refill all Consumable Containers as needed then update the Product Inventory report as needed by 3 PM.

  • Conduct Ocular Inspection in All Common Areas of the CoWorking Space, Cafe/Lounge, Restrooms, Shower Rooms, and Other Common Areas, then send it to  Central Reservations Department/Proper Channel by 3 PM.

  • Organize, Review and Conduct Briefings about Daily Standard Operating Procedures and Sales Target Briefing every 3 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 3:30 PM.

  • Check and Update Product Purchases Inventory and Product Refill and Usage Log of the Day by 12 MN.

  • Log and Endorse Booking Reminders and Other concerns from 3 PM - 11:59 PM to the next Manager/TL/OIC by 12MN.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 3 PM - 11:59 PM.

  • Endorse and Remit All Consolidated Sales from 12 AM - 11:59 PM to the remittance channel by 12:30 AM.

  • Send Photos of Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 12:30 AM.

  • If the Remittance Channel is unavailable Endorse, Safe-Keep, and/or Remit All Daily Cut-off Sales from 12 AM - 11:59 PM the next day before 3 PM.

  • Prepare and Send Staff Reports to the Proper Channel/Central Reservations Department every 12:30 AM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 1 AM.

  • Log and Endorse Booking Reminders and Other concerns to the next available Manager/TL/OIC by 1 AM.

  • Account and Log All Daily Cut-off Sales, Cash Disbursements, and Receipts using Daily Branch Journal from 12 AM - 1 AM.

  • Endorse and Safe-Keep All Early Cut-off Sales from 12 AM - 1 AM to the remittance channel by 1 AM.

  • Send Photos of Daily Branch  Journal/Logbook, Staff Report, Job Order Log Sheets, Cash Disbursements, and Sales Report Summary to the proper channel at 1 AM.

  • If the Remittance Channel is unavailable Endorse, Safe-Keep, and/or remit All Early Cut-off Sales from 12 AM - 1 AM the next day before 3 PM.

  • Review and Send TDRS (Total Daily Running Sales) Report by 1 AM.

  • Clocked-Out ISPs and/or Employees using the Clocked-Out POS or record it in the Offline DTR (Daily Time Records) by 1 AM.

  • Turn Off, Unplug and Check Music Player, TV, Insect Killer Device, Lamps, Oil burners, and ACUs at 1 AM.

  • Turn-Off and Check Outdoor Spasify Build-up Signage (Store-front), Directional Signages, and Outdoor Ceiling Lights at 1 AM.

  • Turn-Off and Check all Remaining Lighting such as Lamps, Indoor and Outdoor Ceiling Lights at 1 AM.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist per area.

  • Lock and Secure the Fire Exit and Main Entrance, then surrender and/or keep Store keys.

  • Take and Send Facility Report Photos to the Proper Channel/Central Reservations Department.

1. 2 Required Personnel

• • Pull up the lever of the steamer. Turn off the switch of the Expresso Machine; located at the bottom right of the machine (The Light Indicator will turn off from the machine).

  • Unplug the Espresso Machine into the provided extension, then turn off the switch of the extension and make sure that the provided extension is unplugged from the main outlet.

  • Check and ensure that the drainage hose is in the waste container. If not, place the drainage hose inside the waste container.

  • Check mineral water level: If there is a minimum water level, change the water container to a new one. If the mineral water inside the container is at the ideal level proceed to the next step.

  • Check the intake water hose of the Espresso Machine. If the water hose is not inside the clean water gallon, insert it into it and ensure the hose can intake the clean water from the container.

  • Check and Refill all Consumable Containers as needed by 3 PM.

  • Clean, Sweep and Mop all common areas of the CoWorking Space, Cafe/Lounge, Conference Room, Massage and Aesthetic Areas, Restrooms, Shower Rooms, Kitchen, Dirty Kitchen, Staff Room, Stock Room, and Other Common Areas by 3 PM.

  • Neatly Arrange, Align, Organize, Wipe, and Clean all Furniture such as Bar Counters, Sink, Cabinets, Chairs, Counters, Stands, Side Tables, Sofas, and Other Indoor Decorations. 

  • Wipe and Clean all Indoor and Outdoor Glass Windows, Doors, and Mirrors, at the CoWorking Space, Cafe/Lounge, Restrooms, Shower Rooms, and Other Common Areas.

  • Wash Dishes and Organize all items in the area then refill water in the dispenser as needed.

  • Remove all Marketing Collateral such as Counter Top Menus, Decors, Card Holders, and Other required items.

  • Collect Garbage Bags in all Common Areas and replace them as needed, then dispose of them accordingly.

  • Perform PAM (Public Area Maintenance) as needed.

  • Perform other assigned and/or unforeseen tasks from the Manager/TL/OIC.

  • Monitor and Maintain all mentioned areas clean, organized, and odor-free at all times.

  • Monitor and Update Daily Housekeeping Checklist.

Before starting the service… ask your Client to check your bag/belongings as part of our security measure afterwards, introduce yourself.

Service Provider: “Hi Sir/Mam, can  you please check my bag/belongings first as part of Spasify's Security Measures."

Service Provider: "Thank you, Sir/Mam by the way I’m Your Name your Position (E.g. Therapist) for Today/Tonight."

Service Provider: “Sir/Mam, as part of our SOP we need to check your vital sign (blood pressure) so that we can proceed for Client Intake Form.”

Client: “Ah, Okay.”  After getting the client’s blood pressure inform him/her the result.

Service Provider: “Sir/Mam, your blood pressure is 120/80 and we can now proceed.”

Client: “Okay.” If the client's blood pressure is high, inform him/her the result and to relax for another blood pressure check after 5 minutes then offer a glass of water.

Service Provider: “Sir/Mam, due to your high blood pressure and medical condition we need to check your blood pressure again after 5 minutes. Would you like some glass of water?

Client: “Ah, Okay.” Once the blood pressure is normal proceed to Client Assessment (Visual, Palpation, ROMA and Sensory) then record it using the Client Intake Form.

Service Provider: “Sir/Mam, I will now perform my assessment to know more about your present medical condition” afterwards, inform the Client to fill up Client Intake form.

Service Provider: “Sir/Mam, here is the client intake form kindly fill it up because the following information will be used to help plan safe and effective session, please answer questions to the best of your knowledge”

Client: “Ah okay.” After signing up the Client Intake and Waiver form proceed to service proper.

Service Provider: “Good evening Sir/Mam, I’m Your Name your Position (E.g. Therapist) for tonight, I just wanted to confirm your requested Base Service is Type of Service for Duration and Add-On Service for Duration.”

Client: “Yes, that is correct.”

Service Provider: “Okay Sir/Mam our starting time is Time and will end at Time.”

Service Provider: “Sir/Mam before we start we have 3X times breathing exercise, inhale… exhale…”

Client: “Inhale… Exhale… 3X…”

Service Provider: “Sir/Mam what pressure do you like? Soft, Moderate or Hard?

Client: “Soft”

Service Provider: “Okay Sir/Mam, please inform me if you want me to increase or decrease my pressure.”

Client: “Okay, I’m good.” Stretching... Service Proper...

Service Provider: “Sir/Mam your session is about to end at exactly Time would you like to extend your session? Or try our best selling Add-on Service?”

Client: “No, I’m good” If yes, inform the Reservations Specialist first before proceeding.

 Service Provider: “Sir/Mam, please hold for a moment, I will just inform our Reservations Specialist.”

Client: “Okay.”

 Service Provider: “Sir/Mam, your additional Base Service is Type of Base Service for Duration OR

 Service Provider: “Sir/Mam, your additional Add-On Service is Type of Add-On Service for Duration

Client: “Okay.”

 Service Provider: “Okay Sir/Mam our new starting time is Time and will end at Time.”

Client: “Okay.” After the service… ask your Client to check your bag/belongings again as part of our security measure afterwards, ask for your Client's feedback about his/her experience then recommend suitable service for the next visit. Afterwards, give Spasify Business Card with your name written at the back.

Service Provider: “Sir/Mam, once again I’m Your Name your Position (E.g. Therapist) for tonight, thank you for choosing Spasify, hope to see you again.”

Client: “Okay.”

1. 📖 Branch Codes

• • • SOS - Spasify On-Site

    • SGP - Spasify Greenwoods Park

    • SOS-SGP - Spasify On-Site, Spasify Greenwoods Park

    • SOS-SGP-SCL - Spasify On-Site, Spasify Greenwoods Park, and Spasify CoWorking Space, Cafe, and Lounge

    • SOD - Spasify On-Demand

    • SOD-HOM - Spasify On-Demand (Home)

    • SOD-HOT - Spasify On-Demand (Hotel)

    • SOD-OFF - Spasify On-Demand (Office)

    • SM - Spasify Marketplace

    • SM-AHR - Spasify Marketplace - Accommodation, Hotels, and Resorts

    • SM-ART - Spasify Marketplace - Attractions, Rentals, and Tours

    • SM-OS - Spasify Marketplace - Online Store

2. 📖 Promotion Codes

• • • REG - Regular

    • SPM - Spasify Package Menu

    • SC20 - Senior Citizen 20% Discount

    • PWD20 - Person With Disability 20% Discount

    • VIP50, VIP40, VIP30, VIP20, VIP10 - Less 50%, 40%, 30%, 20%, 10%

    • 20OFF - 20% Discount on SW60, Minimum (120) Minutes, On-Site or On-Demand

    • MP0000 - Member's Price + Card Number

    • GC0000 - Gift Card + Card Number

    • PMC0000 - Prepaid Card + Card Number

    • FOC - Free of Charge

3. 📖 Payment Method Codes

• • • CASH - Cash

    • PP - Paypal

    • BT - Bank Transfer

    • BDO - BDO Mobile or Online

    • UB - UnionBank

    • GCRD - GCash Central Reservations Department

    • GSGP - GCash Spasify Greenwoods Park

    • OM - OrderMo

    • TM - Terminal (Card Swiper)

    • GP - GrabPay

    • PM - PayMaya

    • WC - WeChat

    • AP - Alipay

    • XD - Xendit

    • BE - BillEase

1. 📖 Manual Job Order Request or Booking Notes (Massage and Spa) On-Site Branch

• • • 01/01/2015, 3:00 PM (Date and Time)

    • SOS-SGP (Branch Code)

    • John Doe, john.doe@gmail.com, +639170000000 (Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***

    • 1 PAX, SW60 + BS30, REG, CASH (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)

    • 1 PAX, SH60 + FS30, REG, TM (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)

2. 📖 Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Home

• • • 01/01/2015, 3:00 PM (Date and Time)

    • SOD-HOM (Branch Code)

    • 118-A and B, Bonita Street, West Kalayaan Heights, SBFZ (Complete Home Address) ***DO NOT INCLUDE COMPLETE ADDRESS WHEN SHOUTING, JUST CITY OR MUNICIPALITY***

    • John Doe, john.doe@gmail.com, +639170000000 (Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***

    • 1 PAX, SW60 + BS30, REG, CASH (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)

3. 📖 Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Hotel (Direct/Merchant Partner) or Office

• • • 01/01/2015, 3:00 PM (Date and Time)

    • SOD-HOT (Branch Code)

    • Hotel Bahia, SBFZ (Branch Code, Hotel or Office Building Name)

    • John Doe, john.doe@gmail.com, +639170000000 (Direct Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***

    • 1 PAX, SW60 + BS30, REG, CASH, RN: 201, GN: MR. JOHN DOE (No. of Pax, Base Service + Add-On Service, Promotion, Payment Method, Rm. or Unit No. and Guest Name)

    • F.O.: Jane Doe (F.O. Name)

4. 📖 Job and Work Status Codes

• • • Like Icon - Accept Job Order

    • JO - Job Order

    • T1 - Travelling to the Requested Location

    • T2 - Travelling Back to Origin

    • A1 + P50.00 with ISP Name - Arrived at Requested Location + Transpo and ISP Name

    • A2 + P50.00 with ISP Name - Return Back to Origin + Transpo and ISP Name 

    • W1 - Waiting

    • S1 - Start Session

    • D1 - Done Session

    • RN - Room Number

    • UN - Unit Number

    • TN - Table Number

    • GN - Guest Name

    • CN - Client Name

    • FO - Front Desk Officer/Front Office

    • PAX - Number of Clients/Customers

    • AOR - Area of Responsibility/Area of Responsibilities

    • MUR - Make-Up Room

    • MUT - Make-Up Table

    • PAM - Public Area Maintenance

    • MC - Mystery Client/Customer (On the Spot Inspection)

    • CA - Cancelled

    • CAR - Client Account Record (Booking Engine)

    • CIF - Client Intake Form (Client Assessment)

    • BPC - Blood Pressure Count

    • BTC - Body Temperature Check

    • LOC - Location (Present)

    • E30 - 30 Mins. Service Extension

    • E60 - 60 Mins. Service Extension

    • E90 - 90 Mins. Service Extension

    • E120 - 120 Mins. Service Extension

    • C5 - 5 Mins. Cut Session

    • C10 - 10 Mins. Cut Session

4.1. 📖 S1 Code Sample (Massage and Spa) On-Site and On-Demand Home, Hotel, or Office

• SOS-SGP (Branch Code)

• Juan Dela Cruz (Complete Guest Name)

• 120/80 (Blood Pressure Count)

• 36.5 (Body Temperature)

• SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)

• FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)

• RM. 201 (Room Number)

• S1 (Start Session Code)

• SOD-HOM (Branch Code)

• 118 Bonita Street, Kalayaan, Subic Bay (Complete Home Address)

• Juan Dela Cruz (Complete Guest Name)

• 120/80 (Blood Pressure Count)

• 36.5 (Body Temperature)

• SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)

• FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)

• RM. 201 (House or Room Number)

• S1 (Start Session Code)

• SOD-HOT (Branch Code)

• Hotel Bahia (Hotel Name)

• Juan Dela Cruz (Complete Guest Name)

• 120/80 (Blood Pressure Count)

• 36.5 (Body Temperature)

• SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)

• FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)

• RM. 201 (House or Room Number)

• S1 (Start Session Code)

4.2. 📖 S1 Code Sample (Membership Card Purchase) On-Site:

• SOS-SGP (Branch Code)

• Juan Dela Cruz (Complete Guest Name of Primary Member)

• REGMEM, REG, CASH (Regular Membership, Promotion, and Payment Method) or 

• VIPGOLDMEM0024, REG, GSGP (Membership Type + Card Number, Promotion, and Payment Method) or

• VIPPLATMEM0048, REG, TM (Membership Type + Card Number, Promotion, and Payment Method)

4.3. 📖 S1 Code Sample (CoWorking Space, Cafe, and Lounge) On-Site:

• SOS-SGP-SCL, (Branch Code)

• Juan Dela Cruz (Complete Guest Name)

• AF120 + 1BC, REG, CASH (Services, Duration, Promotion, Payment Method) or

• AF120 + 1BC + 1SM, REG, CASH (Services, Duration, Promotion, Payment Method) or

• E120 + 1BC, REG, CASH (Service Extension for 120 Minutes with 1 Drink, Promotion, Payment Method) or

• E120 + 1BC + 1SM, REG, CASH (Service Extension for 120 Minutes with 1 Drink + 1 Spot Massage, Promotion, Payment Method)

• S1 (Start Session Code)

1. 🏴󠁵󠁳󠁭󠁥󠁿 Base Massage, Cafe, and Lounge, Product, and Service Codes

• • • SW60 - Swedish Massage (Oil) for 60 Mins.

    • SH60 - Shiatsu Massage (Dry) for 60 Mins.

    • TH60 - Thai Massage (Yoga or Stretching) for 60 Mins.

    • KI60 - Kids Massage(6-10 Yrs. Old) for 60 Mins.

    • HE60 - Head & Back Massage for 60 Mins.

    • HA60 - Hand & Arms Massage for 60 Mins.

    • FO60 - Foot & Legs Massage for 60 Mins.

    • CO60 - Combination Massage (Swedish Massage + Shiatsu Massage) for 60 Mins.

    • HO60 - Hot Stone Massage (4-6 Pcs. Stones) for 60 Mins.

    • VE60 - Ventosa Massage (4-6 Pcs. Cups) for 60 Mins.

    • AR60 - Aromatherapy Massage (Swedish Massage + Aromatherapy Plus) for 60 Mins.

    • RE60 - Reflex Massage (Therapeutic) for 60 Mins.

    • SP60 - Sports Massage (Pre or Post) for 60 Mins.

    • PR60 - Prenatal Massage (3-6 Months) for 60 Mins.

    • PREM60 - Premium Massage (Swedish + Face Mask) for 60 Mins.

    • TS60 - Tsunami Massage (Synchronize Twin or 4 Hands Massage) for 60 Mins.

    • OSM20 - Office Syndrome Massage - For (3) Persons For (20) Minutes Each

• • • REGMEM - Regular Membership

    • VIPGOLDMEM0024 - VIP Gold Membership + Card Number

    • VIPPLATMEM0048 - VIP Platinum Membership + Card Number

• • • AF120 - Access Fee (CoWorking Space) Per Pax for 120 Mins.

    • DIC - Dine-In Charge (Per Person)

    • PUSC - Pick-Up Service Charge (Per Order)

    • SM - Spot Massage (Per Person)

    • LF - Locker Fee (Per Person)

• • • BC - Brewed Coffee

    • HT - Hot Tea

    • IT - Iced Tea

    • IC - Iced Coffee

    • GW - Glass of Wine

• • • BB - Brownie Bites

    • CB - Caramel Bites

    • BSB - Butterscotch Bites

    • OFC - Old Fashioned Cookies

    • PBC - Peanut Butter Cookies

1. 🍕 Add-On Spa Service Codes

• • • SM10 - Spot Massage for 10 Mins.

    • AP30 - Aromatherapy Plus + Head Massage for 30 Mins.

    • EC30 - Ear Candling for 30 Mins.

    • HS30 - Hair Spa for 30 Mins.

    • BS60 - Body Scrub for 60 Mins.

    • FS30 - Foot Spa for 30 Mins.

    • FSS30 - Foot Scrub Spa for 30 Mins. - On-Demand

    • HDS30 - Hand Spa for 30 Mins.

    • HSS30 - Hand Scrub Spa for 30 Mins. - On-Demand

    • PN30 - Power Nap for 30 Mins.

    • FC30 - Facial Cleansing for 30 Mins.

    • FM30 - Face Mask + Head Massage for 30 Mins.

    • BW10 - Body Wash for 10 Mins.

    • MC30 - Manicure for 30 Mins.

    • PC30 - Pedicure for 30 Mins.

    • MP60 - Manicure and Pedicure for 60 Mins.

    • MF10 - Matte Finish Polish for 10 Mins.

    • TGP30 - TruGel Polish for 30 Mins